Sale of Goods Act ruling will not affect quality, say IT users



Lindsay Clark

The majority of IT users are not concerned that a new interpretation of the Sale of Goods Act in the High Court last week...



Lindsay Clark

The majority of IT users are not concerned that a new interpretation of the Sale of Goods Act in the High Court last week would lead to lower quality from software suppliers.

This week's Computer Weekly/Harvey Nash poll found that 60% of IT managers questioned believed the ruling, which placed new responsibilities on IT users when accepting computer systems, would not be used as an opportunity for suppliers to lower their standards.

Most said that market competition, rather than legal obligation, would drive higher standards in computer systems.

However, adding extra contractual requirements may also be wise, one said. "It is extremely important that the contract includes a specification of requirements for the system, including performance measures."

Others did not agree. "Anything that erodes the requirement that a system is 'fit for purpose' will lead to quality being compromised for cost."

The big question

Last week we reported on a landmark legal case which places responsibilities on IT buyers. Do you think suppliers will be more likely to deliver below-standard systems as a result?

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