UPS is piloting the Diad 4, which can be used by the company's delivery workers to record signatures and delivery times when they drop off packages. Providing the pilot is successful, UPS plans a company-wide roll-out later this year.
The latest device, developed by Symbol Technologies, supports wireless standard Bluetooth. It also includes built-in global positioning by satellite and infrared and can be supplied with a GPRS or CDMA 1X radio.
Graham Nugent, strategic IS manager for Europe at UPS, said, "Including GPS will allow us to accurately lock-in the pick-up location, while adding Bluetooth will give us greater flexibility."
However, UPS is unconvinced by third generation mobile technology. Nugent said, "We are not thinking much about 3G at the moment. At an industry roundtable recently, no one could think of a killer application."
l UPS has launched a web-based tracking service for small and medium-sized companies in 22 countries, including the UK.
The Campus Ship service, which is supplied free of charge to existing customers, allows users to control the cost of shipping centrally and supports mobile workers. The system is hosted by UPS and does not require any IT involvement or software installation.