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Special report: Outsourcing

Short-term fix, long-term contract seems to best describe outsourcing agreement. And when budgets are tight and the board wants...

Published: 06 Feb 2003
Short-term fix, long-term contract seems to best describe outsourcing agreement. And when budgets are tight and the board wants to hear about immediate cost-savings, what better than to look to outsource some of your IT functions and save a fast buck?But IT directors need to think about the long-term implications of choosing to hand over such responsibilities to a third party. As our review of the best and worst deals of last years shows, there is a huge potential for things to go wrong - and on a grand scale. This need not be the case though, as law firm Shaw Pittman argues.In this special report on outsourcing, we also take a look at measuring outsourcing performance and investigate the possible future of outsourcing, according to analyst firm Gartner.

Don't just sign on the dotted line
The dos and don'ts of contracts
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The good, the bad and the ugly
A look at last year's best and the worst outsourcing deals
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Riding for a fall?
Gartner reckons recent outsourcing deals are not viable and the future lies in shared management
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Take measures
By measuring performance rather than costs when outsourcing, the deal stands a better chance of lasting its term
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