Special report: Outsourcing
Short-term fix, long-term contract seems to best describe outsourcing agreement. And when budgets are tight and the board wants...
Don't just sign on the dotted line
The dos and don'ts of contracts
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The good, the bad and the ugly
A look at last year's best and the worst outsourcing deals
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Riding for a fall?
Gartner reckons recent outsourcing deals are not viable and the future lies in shared management
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Take measures
By measuring performance rather than costs when outsourcing, the deal stands a better chance of lasting its term
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