- Winther Brown did not retain a consultant to help it select a system
- Winther Brown was interested only in a packaged system and was not prepared to spend money on bespoke software.
Supplying and buying standard software
- The buyer should explain clearly any special requirements to the supplier and take reasonable steps to ensure that the supplier understands these requirements
- The supplier should indicate how the buyer's requirements can be met and inform them if their requirements cannot be met and notify them of alternatives
- The supplier does not have to investigate the buyer's requirements and procedures, unless retained on a consultancy basis
- The buyer must devote sufficient time and effort to understand how to use the system
- The supplier should train the buyer in how to use the system
- Both parties should work together to solve any problems that emerge after the system goes live.
Source: Kingsley Napley
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