Trafford Metropolitan City Council is two-thirds through a three-phase joint development project with SAP to modernise its ageing social services IT system.
The new software will provide a greater understanding of the customer, said Susan Williams, leader of the council.
Speaking of the benefit of working with SAP, Mike Cooney, executive director of community services and social care at Trafford council, said there were commercial benefits to working with SAP to develop the software.
“We now have a reliable system which will help the local authority over the next few years by giving us a single customer view,” said Cooney.
The council would not have been able to buy a single off-the-shelf product to satisfy its business requirements, he said. And working with other authorities to develop a shared social services system would have taken much longer than the joint development with SAP.
The software, derived from SAP CRM, has been running since April 2005. Last month, Trafford added case management to the system, allowing social services staff to look at all the services required by an individual.
In July, the council is planning to roll out the final stage of the SAP-developed social services system, with the addition of financial integration.
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