IT professionals who suspect that system failures are always the fault of end-users will be heartened by new research that shows that only 15% to 20% of network problems are caused by technical issues.
And the answer is better training, according to network services company Vanco, which has drawn the figures from its monthly reports on network failures, covering 200,000 users.
"It has become clear to us that a lot of downtime can be avoided if users are trained better" says Vanco chief executive Allen Timpany.
"Most problems are caused by line failure or by users disrupting the network through mistakes and then trying to resolve problems beyond their technical competence.
"Our hotline is there as a safety mechanism for unforeseen disasters, but the best solution is for users and the IT department to work more closely together to eliminate the pilot error factor."
Timpany adds that despite progress in telecoms technology the number of line errors has not fallen, largely because most problems are caused by humans and by physical factors such as underground ducts.