Unified communications (UC) offers potential collaboration, productivity and speed of response benefits to businesses. Indeed, many businesses see unified communications as a powerful tool in meeting strategic priorities around information access and flexible working. But the concept of unified communications varies wildly between industries and from business to business, let alone between each business and its IT department.
So, if the technology, skills and expertise exist to harness the full productivity benefits and potential cost savings of UC, so your people can be contactable and responsive, wherever they are, why do business and IT view the strategic uses and benefits of unified communications so differently? And are they overlooking the need for integrated identity management and the security, risk and compliance benefits that can also bring? A variety of drivers are challenging both IT and businesses to align their strategic priorities more closely in order to maximise the value of any UC investment.
In this executive overview we will look at: