London Waste

Orange enables executives of London Waste to remain in touch with the office while on the move


LondonWaste (LWL) is one of the country's only true public private partnerships. The Company is half owned by the North London Waste Authority (NLWA), which is a consortium of seven North London boroughs. The other 50% shareholder is waste management company SITA UK. At present the Company provides waste disposal services for the NLWA, covering the boroughs of Barnet, Camden, Enfield, Islington, Hackney, Haringey, and Waltham Forest. They also handle commercial, confidential, green and clinical waste for a range of customers including businesses, hospitals & non-profit organisations.

Since its formation in 1994 LondonWaste has developed into one of the Capital's largest waste management companies, handling over 1 million tonnes of waste a year. It offers a broad range of services to clients including recycling, waste treatment and disposal.

Communications Challenge

LondonWaste’s senior management and sales staff spend prolonged periods of time away from the office. In particular, some of its managers – what they call roaming managers – spend longer periods of time than normal on the road travelling to meet with customers that are based further afield.
LondonWaste approached Orange and was asked to provide a mobile data solution that would enable these executives to remain in touch with the office while on the move. The decision was taken for LondonWaste’s executives to be equipped with Orange Treo 600 handsets and a mobile email solution, Orange Office Freedom.

Mobile Office and Fleet Management

The Orange Office Freedom solution comprises a behind-the-firewall VPN solution, coupled with Treo 600 handsets, to enable LondonWaste’s mobile executives to securely access and respond to e-mails in real-time.

LondonWaste also turned to Orange to explore if a mobile data solution was available to make its fleet management system more efficient. A key concern for LondonWaste was to reduce the cost of fines levied on the company when its vehicles used routes that were not allocated to the company for waste collection.

Orange has provided LondonWaste with FleetLink, a telemetry-based solution installed in-vehicle, to enable LondonWaste to track 32 of its waste collection vehicles enabling it to record that its fleet stays on the appropriate allocated routes.

“Our executives are absolutely delighted with the mobile email solution provided through Orange Office Freedom. Orange made sure that any implementation issues were quickly and effectively dealt with and when our commercial director based in Kent commented on how much better he could use previously dead time on the train, I knew we had chosen the right solution and partner to work with.”

Mark Beattie, Head of IT, LondonWaste

Customer Benefits

  • LondonWaste executives have noticed immediate productivity benefits in being able to access and respond to emails in real-time and on the move
  • Orange FleetLink has enabled LondonWaste to manage and control costs incurred by its waste collection fleet
  • LondonWaste has received positive commendations from its senior executives and mobile staff in providing services that have made their business lives more manageable and effective.

“The true value of working with a partner like Orange is immeasurable. On the rare occasion when we had any IT issues, Orange was always on hand to resolve the problem quickly. For me, that’s the most important value in our relationship – that I can rely on them knowing that any problem I encounter will be dealt with.”

Mark Beattie, Head of IT, LondonWaste

Project Timeline

LondonWaste first approached Orange to provide the mobile email solution in September 2003 and the system was securely set up and running by December.

“LondonWaste is one of the most forward-thinking customers that we work with and they have embraced mobile technology in the best way possible. They have provided us with their time, cooperation and support so that we could make sure we delivered the right mobile data solution for their business. Mobile email and telemetry-based technologies are at the forefront of solutions that are delivering new value to business customers and LondonWaste has embraced both of these with open arms.”

Shaun Orpen, marketing director, Orange UK

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