Kelly eyes virtual network savings

Staffing and recruitment company Kelly Services is about to complete the roll-out of a virtual network across its European offices that is expected to save it £2.7m a year, just five months after signing up virtual network operator Vanco in a five-year managed service contract.

Staffing and recruitment company Kelly Services is about to complete the roll-out of a virtual network across its European offices that is expected to save it £2.7m a year, just five months after signing up virtual network operator Vanco in a five-year managed service contract.

Kelly says the network will improve management of its key payroll and timesheet communications, procedures and supporting IT systems.

The company has grown by acquisition, and Jason Jennings, Kelly Services European IT director, said he needed to standardise the disparate IT infrastructures the company inherited across 16 countries to "lay the foundations" for major IT consolidation work slated for this year.

"We run 350 different applications across the region and want to rationalise them," he said.

"We process a lot of timesheets and pay a lot of salaries on a weekly basis, as well as the vast majority of our outbound calls being to temps in the field, making our network critical to our business."

The project covers 242 sites and is forecast to save Kelly 20% on its voice call costs.

The deal has allowed Jennings to exploit economies of scale by overhauling the network regionally, while the virtual model of Vanco means Kelly can manage the network with the best carrier available for its needs in each country.

"The managing directors in these countries control their own profit and loss, so whatever option we chose centrally had to fit with their needs too," Jennings said.

"This was also particularly helpful in the areas where we run a lot of call centres for BT. Obviously, it would not be a good business move to move off the BT networks in those areas, and Vanco was able to work with that."

 

Related article: Telephony and business join in unified communications

Related article: Kelly targets £1m savings in global net consolidation

Comment on this article: computer.weekly@rbi.co.uk

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