Food distribution firm JJ Food Services has increased productivity to the value of £31m within nine months of installing a new business software and call centre package based on Microsoft Dynamics AX enterprise resource planning software.
The company delivers 500 tons of food each day to more than 15,000 customers across the UK.
It deployed an eDCCM call centre and telesales management system from eBECS, based on the Dynamics AX business platform, and used XML and web services to integrate its Cisco IP phone systems and company portal with Dynamics AX.
A return on investment review revealed that improved truck loading times as a result of better scheduling are allowing JJ Food Services to handle an extra £31m of business a year with the same resources.
The company has also saved sales staff time and cut customer waiting times, while improving order accuracy by 15%. Order processing times have been cut by almost 25%.
Mushtaque Ahmed, senior business operations manager at JJ Food Services, said, "Customer service, order taking and delivery are of paramount importance to the success of our operation - we cannot afford downtime."
He said the main benefit of Dynamics AX lay in its development lifecycle, which was shorter and easier than the other options evaluated.
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