Case study: The Police Service of Northern Ireland manages performance more transparently

Like all UK police forces, the Police Service of Northern Ireland (PSNI) works to a policing plan which specifies a wide range of operational targets. The service wanted to find a way to monitor its performance and assess risks more accurately, providing better visibility for decision-makers at all levels of the organisation.

Like all UK police forces, the Police Service of Northern Ireland (PSNI) works to a policing plan which specifies a wide range of operational targets. The service wanted to find a way to monitor its performance and assess risks more accurately, providing better visibility for decision-makers at all levels of the organisation.

PSNI worked with Bidetime, an IBM Business Partner, to build a solution called PRiDE – Performance and Risk in Delivering Excellence – which is based on IBM Cognos Business Intelligence software. The solution centralises information from Northern Ireland’s eight police districts and allows police officers to view both actual and forecasted data about performance and risk.

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