Loomis transports valuables in armored vehicles equipped with modern surveillance systems for its customers in Europe and the US. The company’s roots trace back to 1852, when the gold rush was at its peak in California–a time when customers also required secure transport of their valuables.
Today, Loomis provides customers with cash transport and other cash management services, with sales in excess of MSEK 11,000 (roughly $1.6 billion). Credibility and close customer contact are all-important to success in the market for secure transport. Therefore, Loomis UK has used conventional CRM systems for many years. However, in spring 2009, the company decided that it was time to find a new CRM system.