Case study: Bury Council upgrades to CTI Group’s Proteus Enterprise call accounting solution

Bury Council required a robust call accounting solution that could monitor, report and analyse the approximately seven million phone calls that its telecoms network handles on an annual basis over 3,000 extensions in more than 30 locations.

Bury Council required a robust call accounting solution that could monitor, report and analyse the approximately seven million phone calls that its telecoms network handles on an annual basis over 3,000 extensions in more than 30 locations.

The Borough’s main requirement for the system was that it must be able to report and analyse call traffic levels within all of the Council’s departments, including council tax, housing, benefits and transport as well as the numerous disparate internal teams within these units. The call accounting system was needed to advise the communications and human resources teams when each section was at its busiest so that appropriate staffing resources could be allocated.

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