The telecoms company turned to the EAI supplier because of its focus on the services industry.
BT has signed a framework agreement with Niku and its implementation partner KPMG Consulting and parts of the company are already implementing the software.
Peter Boyle, business systems manager at BT Exact, commented, "Until now there has been no solution that addressed all the functionality we needed to support our professional services business in an integrated framework. We believe that Niku will provide that fully end-to-end product. Companies like Oracle and Peoplesoft are moving toward enterprise application integration solutions, but they tend to be generic and so support the manufacturing sector," he said.
While BT Cellnet's IT department has adopted Niku's Portfolio Manager project management software, two other arms of BT are using Niku's enterprise-wide package: BT Exact, the division of BT which develops software applications and services, and BT Information Systems Engineering, which handles IT for the whole of the telecoms company.
"Cellnet are focused on best practice in resource management. In Exact we are also interested in using the end-to-end functionality in how we deal with customers: areas like registering prospects and developing new and existing sales channels," said Boyle.