A people business

Newcomers to IT might be forgiven for believing that the role of IT chiefs is to act like automata translating one set of...

Newcomers to IT might be forgiven for believing that the role of IT chiefs is to act like automata translating one set of acronyms into another. We change ERP into RIO. BPO can work with the right SLA. RAD enables more effective EAI.

But IT professionals know that the buzz words and technical jargon are just a veneer that covers the real substance of IT management. And that substance comes in the unpredictable, illogical and often messy behaviour of human beings. It is people who make IT departments tick, people you have to deal with in other departments and those that work for your suppliers.

To reflect this, Computer Weekly has put together a special issue looking at the human side of the job. We visit Knowsley where "smart working" has transformed council IT into a buzzing environment. The mind of IT professionals is examined in a piece that reveals what personality types you may have in your department. Meanwhile our writers give their views on working in IT and the changes that have happened in the profession over the past few decades.

Character recognition
Do you have a shaman, sergeant major or careerist in your office? Experts have found these personality types in most IT departments. Here's how to spot them:
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Under pressure
Pressure on IT directors and managers looks unlikely to diminish. While their European counterparts seem to be fairly confident of their value to the business, UK IT managers and directors have much higher stress levels.
Read article >>

Dress code
The IT stereotype of a geeky nerd with ill-fitting jeans and an overgrown beard was hard to shift, but as the profile of the IT profession has risen, it has become harder to identify workers by what they are wearing.
Read article >>

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