Access your Pro+ Content below.
Argos interview: “Stores still very much part of IT strategy"
This article is part of the Computer Weekly issue of 28 October 2014
At a time when online retailing is threatening bricks-and-mortar shops, 1970s-founded brand Argos has built up an impressive geographical footprint. Most people in Britain live within 10 miles of an Argos store, 70% of the UK population shop there at least once a year, and it is one of the biggest retailers on the high street with over 700 physical stores. “We see stores as a huge advantage,” IT director Mike Sackman tells Computer Weekly. “The store being used as part of the normal customer journey – or as a pick-up point for things ordered online – is fundamental.” Argos is now known almost as well for its ‘check and reserve’ shopping option as for its huge catalogue. Allowing shoppers to reserve products online to pick up in-store is an important part of its customer offering. Argos is one of the few retailers that has absolute accuracy about its stock in all of its stores, distribution centres and online at any time. Sackman says it is a “pretty difficult” system to replicate. “It’s a core part of how we’ve always done ...
Access this CW+ Content for Free!
Features in this issue
Argos combines wants to deliver a shopping model as compelling for online and mobile as it is for traditional channels
A look at the options to build hybrid flash arrays from the big six SAN makers