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NTT Docomo turns to SAP Hana to boost customer experience

This article is part of the CW ASEAN issue of September 2017
Japanese telco NTT Docomo rolls out in-memory database in eight months to analyse data from retail outlets and customer call centres in a bid to improve service levels
Features in this issue
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Is cloud ERP software ready for prime time?
While cloud-based enterprise resource planning applications are more widely adopted in the Asia-Pacific region, some companies are still hanging on to on-premise systems that remain core to their business
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The dawn of a new era for Dell EMC
Dell EMC’s Paul Henaghan is no stranger to industry consolidation, having worked for tech companies that were acquired by Oracle and Software AG. Here, the president of Dell EMC in South Asia and Korea shares what it is doing to streamline its salesforce, his views of the hyper-convergence space and the company’s strategy for tackling the APAC market