News

Royal Caribbean floats workforce system

Royal Caribbean Cruises has implemented a workforce optimisation system from Sabio based on Verint's Impact 360 technology. The system will support the growth of the travel company's contact centre.

The system includes workforce management and quality monitoring, and replaces the firm's Excel-based approach to agent planning. "Royal Caribbean is now ideally placed to ensure effective service delivery," said Marcus Lyall, business manager of UK and Eire operations at Royal Caribbean.

Related Topics: IT strategy, VIEW ALL TOPICS

Email Alerts

Register now to receive ComputerWeekly.com IT-related news, guides and more, delivered to your inbox.
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
 

COMMENTS powered by Disqus  //  Commenting policy