Red Hat users should carry out compatibility tests of Oracle’s Linux set-up because it offers a “more complete” support package, analyst firm Gartner has urged.
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The call follows Oracle’s launch of its Unbreakable Linux support package for the Red Hat Linux distribution, in direct competition with Red Hat’s own support.
In a research note, Gartner said user dissatisfaction with Red Hat’s subscription price had grown along with the number of “unresolved problems and the perceived unresponsiveness” of Red Hat.
It argued that Oracle's Linux support offering was “a more complete solution” than Red Hat's, and recommended that Red Hat users undertake compatibility testing of an “all-Oracle Linux world” in their datacentres.
As part of this, users should consider piloting one or two fully loaded mission-critical systems, Gartner said. Independent software suppliers should be asked to confirm that they will keep software synchronised with Oracle's distribution.
Businesses that are not content with Red Hat’s support and have no compatibility issues with Oracle, should consider Unbreakable Linux, Gartner recommended.
The analyst firm suggested that users who are happy with the quality of Red Hat’s support should renegotiate contracts, with large-scale users advised to seek discounts of between 50% and 70% on list prices.