SAP extends support to Siebel users


SAP extends support to Siebel users

Tash Shifrin

Business applications firm SAP has launched a maintenance and support service for Siebel users in a bid to woo them away from its rival Oracle.

The service will be delivered through SAP subsidiary TomorrowNow and will be available for Siebel 5.x, 6.x, 7.0x, 7.5x, and 7.7x applications for periods of up to 10 years.

SAP claims the TomorrowNow service will offer cost savings of up to 50% on annual support fees. It will be available either as a standalone service or bundled into SAP’s Safe Passage programme – a package designed to persuade customers to migrate from rival products to SAP, through training, services, a roadmap to integration and credits towards the cost of SAP applications.

The Safe Passage scheme, originally launched to attract JD Edwards and PeopleSoft customers, was extended to Siebel users in October. All three companies are now owned by Oracle, following the $5.85bn (£3.44bn) takeover of Siebel earlier this year.

The TomorrowNow support service will be available to Siebel users worldwide who are eligible for third-party support.

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