Wireless SLAs gain traction
Market research firm In-Stat predicts that SLAs will become an expected service feature within five years, particularly for large companies, as data services increasingly become part of the wireless story.
But there’s a long way to go. An SLA currently ranks as the sixth most important service attribute in the 2005 In-Stat survey, up from seventh place a year earlier.
'Significant refinement is required to make SLAs relevant to most corporate buyers,' says In-Stat analyst Allyn Hall.
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