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But at the same time, spend on technical support will plunge by three quarters next year, from 10.9% of IT budget in 2005 to 2.7% in 2006, leaving few internal resources to cope with any software glitches.
The 196 senior IT decision makers surveyed said they would cope with this support deficit by siphoning 19.1% of budgets to outsourcing their infrastructure management and hosting.