Trafford council has more than halved its telephony costs from £4.6m to £2.4m after investing in an IP telephony...
system from Alcatel last May.
The council says the IP network, which includes the provision of voice-over-IP telephony to cut call costs, has allowed it to expand investment in the delivery of e-government services.
This includes the creation of an electronic planning applications system and the adoption of a customer relationship management system.
The converged voice, video and data network is based on Alcatel PBX and switching solutions that link 250 council buildings, including schools, hospitals, libraries, charities and 4,700 office-based administrative workers.
Citizens, councillors and schools have also benefited from the introduction of additional applications, such as video conferencing, which provides multiple channels for interaction and increased e-learning opportunities.
Further advantages of the rollout include a consolidated call centre that can now deal with 80% of citizen inquiries at the first point of contact, and wireless data connectivity for council officers.
“Alcatel's IP telephony solutions have greatly improved both internal and external communications, maximising cost reduction, with internal network management giving us far greater operational control,” said Mark Gibbison, head of e-government at Trafford council.
“We now have a consolidated CCTV network over the data infrastructure, which has the potential to reduce crime in schools by 45%, or £1m in real terms,” he said.