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Managed services manage parking

Haringey Council in north London has outsourced its parking enforcement operation to make sure drivers obey the law.

Haringey Council in north London has outsourced its parking enforcement operation to make sure drivers obey the law.

Haringey issues parking notices, parking permits car park and visitor (“scratch card”) permits, and bus lane enforcement notices.  Around 200,000 penalty notices are issued each year and the council processes 50,000 related items of correspondence annually. 

Haringey is using a managed IT service from Civica to issue nearly 4,000 penalty notices every week, deliver 13,000 residents’ permits every year, and help carry out 7,000 emergency vehicle removals in the last twelve months. 

Civica is hosting applications to enable the council to enhance services using the latest technology, without the need to constantly invest in technology upgrades. Civica hosts Haringey’s parking applications at its data centre in Leeds, controlling databases, system back ups, archiving and helpdesk support - around one million items are in the system at any given time.

Data from parking tickets issued, payments received by Haringey’s parking department and payment processing are all uploaded to Civica daily.  The centre also absorbs document imaging of all correspondence.

Civica’s data centre also provides full disaster recovery. A Haringey spokesman says that the net effect of the contract was “streamlined workflow and processes, faster issuing of parking permits, and better revenue collection and settlement of appeals”.

This article was part of Computer Weekly's managed services business channel, sponsored by Computacenter.

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