Palm has revealed that 3% of its handheld devices have been fitted with faulty Ram chips, leading to problems with user data.
Palm said last week that the problem affected units from its Palm IIIc, IIIxe and Vx production lines - specifically, handhelds fitted with 8Mbyte Dram (dynamic random-access memory) chips. The company said 2Mbyte and 4Mbyte chips are not affected.
The problem affects machines manufactured between October 1999 and April 2000. The faulty chips have now been located and removed from the production process, according to Palm.
Software patches have been released for the Palm IIIc and Palm Vx to rectify the problem, but, as Computer Weekly went to press, users were still waiting for a solution to the problem for the Palm IIIxe.
Without the patch, users will find information such as telephone numbers, to-do lists, calendar and other data entries may become corrupted.
Concerned users have been advised to visit a specially set up Palm Web site to determine whether they should run a diagnostic test and/or install a software patch.