Cable&Wireless Worldwide has introduced a managed videoconferencing (MVC) suite covering video communications on...
The service supports handheld devices, desktop units, meeting rooms, public room access (through partnership with Regus), and fully immersive telepresence.
Through the managed service, C&W Worldwide provides installation and training, along with a dedicated concierge service for operator assistance and support. C&W Worldwide also provides address book management, monitoring of the service to ensure quality, and third-party escalation.
"By including mobile devices it is now more accessible and convenient for users. They can even take advantage of videoconferencing solutions on the move, when out of the office, and also with customers, partners and suppliers on different networks internationally," said Mark Charlesworth, senior product manager at C&W Worldwide.
C&W Worldwide estimates that the use of managed video conferencing saves customers at least 25% on their travel costs. The number of videoconferencing units being deployed to customers has increased by 34% over the past 12 months.