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Comparethemeerkat outsources contact centre support

Insurance intermediary BGL Group has outsourced the management of its contact centre for three years.

Sabio will take over support of the voice and...

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Outsourcing

Insurance intermediary BGL Group has outsourced the management of its contact centre for three years.

Sabio will take over support of the voice and data networks at five UK sites and one in South Africa.

BGL, which is the company behind comparethemeerkat.com, uses virtualised Avaya technology at its contact centres.

The company has more than two million customers and 2,000 staff.

"We are committed to providing a high quality, streamlined service to the 2.2 million customers BGL Group looks after, so it is imperative that our customer service infrastructure is always available to support internet and contact centre activities," said Dean Freed, senior manager, IT, at BGL Group.

Sabio's Intelligent Support operation will provide BGL with 24 hour support monitoring from Sabio's dedicated centre in Glasgow.

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