Barclays customers were unable to use some services this
morning as a result of an unidentified system problem.
Customers complained about problems when trying to use the
bank's online or in-branch systems.
One customer said when she tried to bank online she was greeted
with "lots of different error messages". Another said customers
were unable to do anything in the branches either.
Barclays told Computer Weekly that all systems are back up and
running normally, but it has not yet identified what caused the
problems. "There were slow responses on essential systems and for
some people it would time out," said a spokesperson. "We do not
know the cause, but there will be an investigation."
Chris Skinner, chairman at think-tank The Financial Services
Club, said the bank could be having IT problems. "My question would
be, has Barclays lost the plot with technology?"
He was referring to the fact that
IT was responsible for a fine slapped on Barclays by the FSA last
month, due to investments not being recorded properly.
Barclays' CIO Don Trotta recently left the company.
He joined SAP, taking responsibility for SAP's financial
services division.