Outsourcing firm Mitie is increasing the volume of pest
control jobs it can handle by 20% with an end-to-end mobile
solution from Codegate.
The Codegate "mobileworker" system is also helping to improve
Mitie's business
processes and reducing its operating costs.
"We chose to partner with Codegate as it demonstrated a wealth
of experience in tailoring its mobileworker field service and
workforce automation software to our exact requirements," said
Peter Trotman, managing director of Mitie's pest control
business.
"We were looking for a one-stop shop provider which could
deliver all the elements of a complete mobile data solution. Key
for us was that Codegate was able to further develop and integrate
our legacy SQL database with its mobileworker software," said
Trotman.
Mitie needed to reactively transfer knowledge and data from its
main office to its remote technicians so they had instant access to
information when and where they needed it.
The system provided includes mobileworker software running on
Dolphin 7900 rugged mobile devices, the integration with Mitie's
SQL database, and the development of a secure customer-focused web
portal.
Trotman said, "The mobileworker system has helped Mitie to
increase job volume by 20%, and is saving us around £15,000 a year
in reduced telephone calls and postage costs.
"We have decreased distribution of materials through more
efficient use of stock ordering, and the real-time data capture has
reduced timesheet manipulation and increased the accurate and
timely capture of chargeable extras."
Useful links:
Mitie
Codegate