IT directors should adoptITIL, the standard for IT management best
practices, to align IT with the business by
providing a managed IT service to business users.
Speaking to Computer Weekly today at the IT
Service Management Forum's annual conference in Brighton Keith
Aidis, chief executive office of the itSMF, said the latest
version, ITIL 3, was designed to enable IT staff to engage with the
business. "ITIL allows the IT director to adapt the language of IT
into a language business can understand," he said.
Aidis suggested that IT director should not only be concerned
with meeting a service level with the business. "You need to be
able to sell your customers, the end-users, what you think they
will need, rather than what they say they want."
