BT has implemented
Optimsoftware from data management
companyPrinceton
Softechto cope with spiralling data volumes
generated by thousands of daily support calls.
After a market search for the most appropriate
data archiving software, BT chose Optim because of its ability
to segregate historical and current data.
By reducing the amount of information in the production
database, less disk space is needed
for
application data, cutting
storage costs, said BT. With less information to analyse,
applications run faster and operations run more efficiently.
Amdocs Clarify, which works with an Oracle database, is used to
handle about two million fault reports a year. BT said it was
facing a significant problem managing the data, particularly with
the rapid rate of growth in new repair and order cases.
The purging tool BT was using was capable or removing only up to
600 cases daily, but new Clarify cases were being added at a daily
rate of 5,000.
BT said once Optim was installed, the organisation was able to
put a long-term data retention strategy in place and begin purging
out-dated cases from its database.
Cases are now retained on the online database for up to two
years before the data is compressed automatically and moved to a
separate archive file.
BT said Optim's automated data management strategy had
eliminated data archiving backlogs.
According to Princeton Softech, the implementation of Optim at
BT represents one of the first ever deployments of this approach to
enterprise data management.