Moorfields Eye Hospital NHS Foundation Trust is
supporting a major upgrade of its Patient Administration System
(PAS) by deploying knowledge transfer software and consultancy from
Knowledge Solutions.
As part of a structured training programme, 500 doctors, nurses
and clinical staff are benefiting from online refresher training on
the advanced Stalis Silverlink PCS PAS system, ahead of it going
live on
16 April.
Knowledge Solutions’ technology has been used by Moorfields to
create interactive, online training materials that are tailored to
specific roles and functions on the new system.
Its built-in management system tracks the progress of individual
students using Knowledge Solutions to ensure that all staff
complete and pass mandatory refresher training on the PAS
software.
The advantage of Knowledge Solutions’ technology is that content
created for training will be re-used as context sensitive,
in-process support for those using the new PAS system, maximising
Moorfields’ investment.
Additionally, any alterations to the PAS system can be easily
flagged to users through this support function, eliminating the
time and cost overheads of retraining 500 staff on minor system
changes.
“Ensuring that all of our staff are completely up to speed on
our upgraded Patient Administration System is obviously vital to
ensuring the highest possible levels of patient care,” said Ian
Mercer, training manager at Moorfields Eye Hospital NHS Foundation
Trust.
“Using Knowledge Solutions’ software has enabled us to deliver
flexible, online training, management and ongoing support to users,
tailored to their individual roles. This will mean minimal
disruption when we go live with this critical update,” he said.
Training is delivered as part of
Moorfields Open Learning Environment (Mole),
an education facility where staff book PC-based training time to
fit in with their working schedules. It is additionally
available via Moorfields’ intranet for desk-based staff.
Moorfields is now planning to use Knowledge Solutions’
technology to create content for the roll-out of its new finance
system later in 2007. Additionally, pilot programmes to use
Knowledge Solutions with desktop applications and Moorfields’
intranet are under way.
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