Fidelity expands Indian BPO presence with acquisition

Fidelity National Information Services has expanded its Indian business processing outsourcing business with the acquisition of Second Foundation.

As a result of the acquisition, US-based Fidelity’s wholly owned subsidiary, Fidelity Business Solutions India, now operates in both Bangalore and Chandigarh, India.

Second Foundation has extensive experience in outsourced product development, quality assurance and business intelligence services, as well as implementation services of third-party software applications.

Fidelity already had more than 2,000 India- and Philippines-based staff contracted through strategic partners. As a result of the acquisition, Fidelity has expanded its staff by more than 600 and broadened its service offerings.

“Having a wholly-owned India-based global delivery capability strengthens our current ability to provide competitive, cost effective and innovative services and solutions to customers,” said Shahid Charania, president of Fidelity Business Solutions India.

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