TheCarphone Warehousehas
chosen TIBCO's service-oriented architecture (SOA) and business
process management (BPM) products to support its order management
and fulfilment functions.
David Byrne, Carphone Warehouse architecture director for group
IS, said, "Using TIBCO's SOA and BPM solutions, we are now
delivering the underlying IT services in 30% to 50% of the time it
would have taken previously.”
Byrne said, “Using a service-based approach means that
typically, changes in business requirements have lower, more
localised impact on the design and development of our IT solutions.
This increases our ability as an IT function to provide high
quality solutions faster, enabling our business to bring new
offerings to market earlier."
The company has begun a phased deployment of TIBCO's software
spanning core business functions, including service activation,
billing, CRM and provisioning.
The Carphone Warehouse is also developing a Virtual Service
Provider (VSP) capability. While initially focused on the UK, this
VSP capability will enable the company to extend services such as
sales, provisioning, customer relationship menagement, billing, and
mediation to other European markets as well.
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