Carphone Warehouse cuts order management and fulfilment times

The Carphone Warehouse has chosen TIBCO's service-oriented architecture (SOA) and business process management (BPM) products to support its order management and fulfilment functions.

David Byrne, Carphone Warehouse architecture director for group IS, said, "Using TIBCO's SOA and BPM solutions, we are now delivering the underlying IT services in 30% to 50% of the time it would have taken previously.”

Byrne said, “Using a service-based approach means that typically, changes in business requirements have lower, more localised impact on the design and development of our IT solutions. This increases our ability as an IT function to provide high quality solutions faster, enabling our business to bring new offerings to market earlier."

The company has begun a phased deployment of TIBCO's software spanning core business functions, including service activation, billing, CRM and provisioning.

The Carphone Warehouse is also developing a Virtual Service Provider (VSP) capability. While initially focused on the UK, this VSP capability will enable the company to extend services such as sales, provisioning, customer relationship menagement, billing, and mediation to other European markets as well.

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