Microsoft users' shock about the Windows Vista
announcement could undermine a more positive response to other
changes in the Software Assurance licensing scheme, which was first
introduced in 2001.
Microsoft has added eight new benefits to the package but
confirmed that it would not alter the programme's core payment
structure, despite coming under pressure from users to do so.
Some IT directors have complained about not receiving full value
from Software Assurance when the introduction of upgrades has
slipped.
Mark Buckley, Microsoft's licensing manager, said very few
organisations have been adversely affected by the late delivery of
such upgrades. He said the additions to Software Assurance reflect
customer feedback about gaps in the Software Assurance model,
particularly the need for better support.
The new features include a consultation service lasting between
one and 10 days to help customers develop a desktop deployment plan
that makes best use of new tools and technologies while minimising
the total cost of ownership.
Another enhancement is the introduction of round-the-clock phone
support to help resolve "business-critical outages" for all
products covered by Software Assurance.
David Roberts, chief executive of the Corporate IT Forum, who in
last week's Computer Weekly urged Microsoft to reduce the cost and
complexity of its licensing process, said, "Microsoft should be
applauded for listening and concentrating on the cost.
"However, the licensing scheme is already fairly complex and
these extra benefits could make it an even more time-consuming
exercise for firms to reach the right decision. And wrong decisions
in the area of Software Assurance are very expensive both in money
and man-hours."