Microsoft has extended a US and south America-based
services contract with Siemens Business Services into a global deal
to provide desk-top support and IT services to 70,000 Microsoft
employees.
The multi-million pound “multi-year” contract covers Microsoft
users in the US, Central and South America, Canada, Europe, the
Middle East, India and Africa.
In total, Siemens Business Services will provide support in 57
countries. The agreement expands a contract Siemens had in North
and South America.
In addition, the new contract includes the establishment of a
Global Program Management office, to drive and oversee continuous
improvement efforts and reduce support costs.
David Loofburrow, Microsoft help desk group manager, said, “We
are confident Siemens will continue to provide world class
desk-side support to our employees and contingent staff under the
agreement.”
OvumHolway analyst Kate Hanaghan highlighted the “Global Program
Management” element of the contract, which has been put in place to
“drive and oversee continuous improvement efforts and reduce
support costs”.