Remedy will upgrade its services management system with
enhanced drill-down capabilities and links to third-party network
management systems.
The company's Action Request (AR) System 6.0 is both a services
management system and application management and development
platform.
Latest management and analysis tools have been added to improve
operational efficiencies, according to Remedy, which is owned by
BMC Software.
AR System is a rapid application development environment for
automating business processes, such as entering, tracking and
resolving service requests. It also is being used for functions
such as managing stop lights and tracking military assets.
The product supports workflow and web services and serves as the
application platform for Remedy's enterprise solutions, customer
service and support solutions, and custom-built applications.
In Version 6.0, the flashboards function, which provides a
visual representation of a business process model, features dynamic
charts and drill-down capabilities for service-level definitions,
said Brian Bell, senior director of worldwide marketing at
Remedy.
SNMP monitoring capabilities in Version 6.0 enables network
management consoles from companies such as BMC and Computer
Associates International to track AR System activities.
Also featured in Version 6.0 is the bundling of the remedy
approval server with the basic offering, which automates approval
business processes.
Remedy has also added licensing and object-locking capabilities
for third parties building unique applications based on AR
System.
Version 6.0 is priced at $20,000 for a server and three fixed
user licences, flashboards and the approval server.
Paul Krill writes for InfoWorld