Board-level users - who constitute 5% of the average company's
workforce - cause more headaches for IT helpdesks than any other
group, with 25% of all calls coming from directors struggling with
mobile devices.
The ICM Research survey, commissioned by IT support provider
Touchpaper, found that nearly 70% of helpdesk managers think that
those using mobile technologies have had inadequate training.
Touchpaper said the findings suggest directors are left to work out
how to use mobile technologies on their own. The research did not
address whether directors were averse to training or saw the latest
mobile devices as essential status symbols.
Lee Chadwick, worldwide sales and marketing director at Touchpaper,
said IT helpdesks dread calls from directors. "Due to the nature of
their role and level of seniority, board-level users expect
immediate support," he said. "This inevitably causes a considerable
strain on helpdesk resources and knocks the priority of other
support tasks out of kilter."