IT management

Citizens Advice makes super-complaint over rip-off phone charges

Citizens Advice is calling for a fair deal for consumers that it claims are being ripped off by out-of-contract charges by communications services providers and the financial services industry Continue Reading

By

• Alex Scroxton, Security Editor

Brighton’s 5G experiment enters new test phase with focus on virtual reality

The latest phase of the Digital Catapult’s 5G mobile network testbed in Brighton has begun, with digital businesses from across Sussex taking part in trials of augmented, mixed and virtual reality technology Continue Reading

By

• Alex Scroxton, Security Editor

Network growth brings management challenges

As enterprise networks grow, so do the challenges of managing them effectively, says a report compiled by Oracle’s communications unit Continue Reading

By

• Alex Scroxton, Security Editor

Role models pictured - Most Influential Women in UK technology 2018

Each year Computer Weekly showcases 50 of the most influential women in UK technology to make industry role models more visible and more accessible. Here is 2018's top 10 most influential women in UK technology, including this year's winner Amali de Alwis, CEO of Code First: Girls. Continue Reading

By

• Clare McDonald, Business Editor

CIO interview: Fraser Ingram, Clydesdale and Yorkshire Bank

Fraser Ingram joined the Clydesdale and Yorkshire banking group as CIO just at the right time – as it was embarking on its digital journey Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Prepare now for quantum computers, QKD and post-quantum encryption

The predicted processing power of quantum computers is likely to make existing encryption algorithms obsolete. Quantum key distribution (QKD) is a possible solution - we investigate whether QKD is viable Continue Reading

By

• Peter Ray Allison

Agile IT held back by legacy tech and legacy budgeting

CIOs admit their organisations cannot keep pace with digital transformation initiatives, with capex budgeting and legacy IT part of the problem Continue Reading

By

• Cliff Saran, Managing Editor

Best supply chain firms are masters of data and automation

Europe’s best supply chains are making the most out of e-commerce, customer insights and robotic process automation, according to Gartner Continue Reading

By

• Cliff Saran, Managing Editor

Creativity and tech ‘two sides of same coin’, says 2018 Most Influential Woman in IT, Amali de Alwis

The winner of Computer Weekly’s 2018 Most Influential Woman in UK IT award, Amali de Alwis, says creativity and technology go hand in hand in the modern world Continue Reading

By

• Clare McDonald, Business Editor

Most Influential Women in UK IT 2018: Rising Stars

Computer Weekly reveals the judges’ choices for this year’s female Rising Stars of the UK tech sector Continue Reading

By

• Clare McDonald, Business Editor

Computer Weekly announces the Most Influential Women in UK IT 2018

Computer Weekly has announced the list of the 50 Most Influential Women in UK IT 2018, including this year’s winner Amali de Alwis Continue Reading

By

• Clare McDonald, Business Editor

ICO threatens fines for outstanding fees

The UK’s privacy watchdog has issued warning letters to organisations, including some NHS trusts and government organisations, for failing to pay a new data protection fee Continue Reading

By

• Warwick Ashford, Senior analyst

At the new Cisco, culture is as important as innovation

Cisco’s newly appointed SVP of Emear, Wendy Mars, shares her thoughts on the state of network innovation within the industry, and explains why cultural change is just as important an element of a digital strategy Continue Reading

By

• Alex Scroxton, Security Editor

Rural business bodies seal new broadband agreement

The Country Land and Business Association and the National Farmers’ Union have reached an agreement with Openreach to put new wayleave arrangements in place for broadband network builds Continue Reading

By

• Alex Scroxton, Security Editor

Why the government should rethink the UK’s surveillance laws

The European Court of Human Rights has made clear that the Snoopers’ Charter is an unlawful violation of people’s rights and freedoms Continue Reading

By

• Megan Goulding

Nipping DevOps challenges in the bud

A clear focus on helping enterprises overcome hurdles in their DevOps journey has been central to Puppet’s growing footprint in Asia Continue Reading

By

• Aaron Tan, Informa TechTarget

MI5 admits to ‘unlawful’ spying on Privacy International

The UK's intelligence agencies acted unlawfully by intercepting communications data on NGO, Privacy International, the UK's most secret court ruled. Continue Reading

By

• Bill Goodwin, Investigations Editor

NHS Digital to publish new guidance on data standards

Data could be a huge advantage for the NHS, but data quality and accessibility is still a big challenge, says NHS Digital CEO Sarah Wilkinson as she promises clear guidance on standards and interoperability Continue Reading

By

• Lis Evenstad

DWP IT chief Mayank Prakash quits for new job outside government

Chief digital and information officer leaves after four years in the civil service – no news yet on his successor Continue Reading

By

• Bryan Glick, Editor in chief

Businesses expect shortfall due to GDPR and Brexit

Companies are concerned that the UK’s departure from the EU and new data legislation will impact revenue – but IT can help Continue Reading

By

• Cliff Saran, Managing Editor

Your IT provider is being acquired – what does this mean for you and your business?

Merger and acquisition activity is widespread in the IT sector, but what does it mean for you when one of your key tech suppliers is bought up by another firm? Continue Reading

By

• James Kitching, Coffin Mew

Mapping the future at Ordnance Survey

In this week’s Computer Weekly, we find out how the UK mapping agency, Ordnance Survey, is innovating to put geospatial data at the heart of smart cities. We look at how to manage subscription and licensing costs when moving to the cloud. And we examine how proposals to change the UK visa system could help to tackle IT skills shortages. Read the issue now. Continue Reading

CIO interview: Miranda Sharp, director of innovation, Ordnance Survey

Ordnance Survey’s innovation director talks about how the mapping agency is embracing new technologies, working on infrastructure for connected cars, and creating a geospatial framework in Manchester Continue Reading

No Deal Brexit could mean additional costs for tech businesses

The government plans to continue to enforce existing intellectual property rights in the event of a No Deal Brexit, according to the latest planning notices, but businesses could face additional costs to access EU and UK markets Continue Reading

By

• Lis Evenstad

Government launches £7.5m digital innovation fund for local councils

Councils with digital innovation ideas can apply for grants up to £100,000 from the Ministry of Housing, Communities and Local Government Continue Reading

By

• Lis Evenstad

Mobile-first strategy rings true for jeweller

Mobile has played a key role in how London jeweller Taylor & Hart has changed the rules for buying a ring Continue Reading

By

• Christian Annesley

Businesses that take humans with them on robotics journeys gain the most

Businesses that put human development at the centre of their automation strategies will profit the most Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Foreshadow mitigation obscures licensing impact

Performance of virtual machines could be severely affected by the workaround for Intel’s latest processor flaw. To compensate, more processors will be needed Continue Reading

By

• Cliff Saran, Managing Editor

Pharmacy2U signs up to digital communications platform

Online pharmacy aims to make it easier for people to contact them, using an omnichannel system from RingCentral allowing arrange of services, including voice, chat, text and email Continue Reading

By

• Lis Evenstad

Tech won’t solve customs border issues, House of Lords EU Committee finds

Tech won’t solve potential customs issues at the border post-Brexit, at least not in the short term, and especially not in case of no-deal Brexit, according to a House of Lords report Continue Reading

By

• Lis Evenstad

RBS, Barclays and NatWest customers suffer more mobile banking outages

Banks apologise for problems that have affected mobile and internet banking services Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Shell mines Microsoft Azure for AI to digitally transform upstream and downstream operations

Multi-national oil and gas company Shell is embarking on an artificial intelligence-led digital transformation of its business with the help of Microsoft Azure and C3 IoT Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

Rural areas will be among the first to get Vodafone 5G

Parts of Cornwall and Cumbria will be among the first locations to get access to Vodafone’s 5G mobile network when it launches in 2019 Continue Reading

By

• Alex Scroxton, Security Editor

Alibaba debuts its first service robot

Chinese tech firm is eyeing a slice of the global robotics market, starting with a service robot that delivers items to hotel guests Continue Reading

By

• Aaron Tan, Informa TechTarget

AI laggards will lose out as rivals make efficiency gains

McKinsey expects artificial intelligence to benefit the economy overall, and early adopters may be able to double their cashflow Continue Reading

By

• Cliff Saran, Managing Editor

Growing reliance on cloud will need tighter IT management

By 2022, over $1.3tn will be spent on cloud computing and related services globally, and IT leaders will need to figure out how to manage it all Continue Reading

By

• Cliff Saran, Managing Editor

Scottish government pumps £13.5m into The Data Lab

Funding will help data innovation centre to explore data opportunities for Scotland’s economy Continue Reading

By

• Lis Evenstad

Digital economy competition panel meets to discuss regulations

Experts on a new panel put together to review competition in the digital economy have met for the first time to discuss how to ensure the country has the right regulations in place Continue Reading

By

• Lis Evenstad

Police chiefs put plans in place as UK may lose access to EU data sharing tools post Brexit

Police chiefs have put plans in place to help forces find alternatives to share and access information, should the UK lose access to EU data sharing systems post Brexit, but say processes would be “slower and ultimately less effective” Continue Reading

By

• Lis Evenstad

Almost 40% of IT professionals say firms aren’t addressing diversity

A large number of people working in IT are not aware of any diversity topics currently being addressed in their organisations Continue Reading

By

• Clare McDonald, Business Editor

CW ANZ: Get to grips with DevOps

The burgeoning DevOps culture in Australia has attracted new market players and led major companies to embrace the movement to get development and operations teams working in unison. But organisations need to be wary of a range of traps while they try to instil a DevOps mindset. In this issue of CW ANZ, we take a look at how Australian organisations are embracing DevOps and the pitfalls they need to avoid. Read the issue now. Continue Reading

CW ASEAN: Time to clear DevOps hurdles

ASEAN organizations are generally aware of the benefits of DevOps, but lesser known are the pathways to success. What would an organization that has successfully implemented DevOps look like? In this issue of CW ASEAN, we look at how ASEAN organizations are bridging the gap between development and operations teams, and the DevOps challenges they are facing. Read the issue now. Continue Reading

IT sector advises Swedish government on elections and voting system

Swedish IT secure is helping the government make election systems more secure and reduce external influence Continue Reading

By

• Gerard O'Dwyer

TechUK calls for councils to establish digital boards

Local authorities should ensure they have a digital board made up of academia, local bodies and industry, to drive transformation, improve capacity and capability Continue Reading

By

• Lis Evenstad

Alibaba Cloud making deeper push into smart cities

At its annual conference in Hangzhou, Chinese cloud supplier Alibaba demonstrated the transformative impact of its technologies on society and called for more manufacturers to adopt smart manufacturing processes Continue Reading

By

• Aaron Tan, Informa TechTarget

Medical firm debuts internet-connected prosthetic limbs

Orthotic and prosthetic services business Hanger is trialling five connected prosthetic limbs with support from AT&T’s Foundry innovation lab Continue Reading

By

• Alex Scroxton, Security Editor

Employers turn to wearable technology to help staff manage work-life balance

Companies are realising that there are sound business reasons for ensuring their employees get enough sleep and exercise, so they are turning to wearable technology to help their staff stay healthy, despite the pressures of work Continue Reading

By

• Christian Annesley

Santander plans UK tech hub in Milton Keynes

Santander is opening a UK tech hub in Milton Keynes that will have 5,000 staff Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

BMW innovation lab bears fruit with insurtech deal

BMW has struck a deal with one of the tech startups that participated in its innovation incubator Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

CW500 interview: Boris Spremo discusses blockchain

Boris Spremo, head of operations at Trustology speaks about what blockchain really means for IT leaders Continue Reading

By

• Bryan Glick, Editor in chief

CW500 interview: Mirka Skrzypczak discusses blockchain

Mirka Skrzypczak, head of working capital & trade products at Royal Bank of Scotland speaks about what blockchain really means for IT leaders Continue Reading

By

• Bryan Glick, Editor in chief

CW500 interview: Carlo Del Mistro discusses blockchain

Carlo Del Mistro, head of innovation at Premier Inn speaks about what blockchain really means for IT leaders Continue Reading

By

• Bryan Glick, Editor in chief

Sky mixes Adobe machine intelligence and intuition

With data collected from the Sky Q box, the broadcaster can figure out who’s watching what and why customers’ viewing habits change Continue Reading

By

• Cliff Saran, Managing Editor

EU needs clear 5G regulation to guarantee mobile success

The mobile ecosystem could be worth more than 4% of European GDP by 2022, if the right regulatory actions are taken by the European Union government Continue Reading

By

• Alex Scroxton, Security Editor

What does a fintech do when the most experienced coders don’t want to code?

What do you do when the coders you want would rather manage than code? Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Government and businesses won’t be ready for no deal Brexit, says IfG

The Institute for Government says progress on Brexit systems implementations hasn’t been fast enough, and businesses haven’t been given enough time to prepare for a no deal scenario Continue Reading

By

• Lis Evenstad

Leeds NHS trust vows to dump its fax machines by 2019

Leeds Teaching Hospitals NHS Trust has launched a campaign to get rid of its fax machines by January 2019 in a bid to remove paper and champion innovation Continue Reading

By

• Lis Evenstad

The importance of smartphone sustainability

In this week’s Computer Weekly, we examine the considerable environmental footprint of the mobile phone industry and ask what can be done to further the circular economy. We find out how disaster recovery as a service (DRaaS) is being used and when it’s an option for businesses. And we look at some of the UK’s emerging fintech success stories. Read the issue now. Continue Reading

CW Europe: Costs stack up for Dutch government IT projects

In this issue of CW Europe, we look at analysis by a Dutch newspaper which discovered that government-controlled IT projects in the Netherlands go over budget by 40%, on average. We also find out how Berlin’s Digital Career Institute is building web skills among refugees and the unemployed across Germany. Download the issue now. Continue Reading

Danske Bank invests in anti-money laundering systems following Estonian problems

Danske bank improves its anti money laundering software, utilising artificial intelligence and machine learning Continue Reading

By

• Gerard O'Dwyer

CIO interview: Marcella Flood, head of digital transformation, Allianz Care

Insurance giant’s international healthcare division is dealing with legacy systems while working on a data-led transformation that is underpinned by standards Continue Reading

By

• Angelica Mari

Nationwide Building Society adds over a billion pounds to IT spend

Nationwide is increasing the budget for its latest multi-year IT project Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Government stays firm on target of 25 million Gov.uk Verify users by 2020

Cabinet Office has confirmed it is sticking to its target of having 25 million Verify users by 2020, despite government projects watchdog calling for project to be scrapped Continue Reading

By

• Lis Evenstad

Middle East hungry for digitisation, says GE’s Bill Ruh

The Middle East is among the most enthusiastic regions in terms of applying digital business models to traditional industries Continue Reading

By

• Alicia Buller

Invest to be customer obsessed

We share insights from Forrester’s ‘Digital Store Playbook’ on how to transform retail operations to enhance the digital customer experience Continue Reading

By

• Michelle Besson, Forrester

Cutting through the blockchain hype

Blockchain adoption is still in its infancy, with security challenges standing in the way of more widespread deployment, according to a blockchain expert Continue Reading

By

• Aaron Tan, Informa TechTarget

Singapore workers worst hit by impact of AI in ASEAN

About a fifth of Singapore’s workforce will be displaced by technology adoption by 2028, the worst hit among workers in Southeast Asia Continue Reading

By

• Aaron Tan, Informa TechTarget

CIO interview: Amir Nooriala, chief operating officer, OakNorth

The challenger bank’s COO on wanting to be fully cloud hosted, going through a huge cloud migration and being able to rebuild its core banking platform in five hours Continue Reading

By

• Angelica Mari

Capitalism too short-termist? The tech sector suggests otherwise

Many observers criticise businesses and stock markets for being too short-termist – but if that was the case, how did Amazon, Uber and their ilk ever come into existence? Continue Reading

By

• Tim Worstall, Adam Smith Institute

Lenovo cements deal with NetApp to strengthen datacentre foundation

Lenovo wants to become more customer-centric. A tie-up with NetApp takes its datacentre strategy to the next phase. We investigate Continue Reading

By

• Cliff Saran, Managing Editor

Culture, not tools, is key to unlocking innovation

Australian organisations should focus on bringing in agile practices and foster a culture of trust and transparency to drive innovation and improve business agility Continue Reading

By

• Beverley Head

No Deal Brexit could mean changes for telecoms industry and mobile roaming

No Deal Brexit planning guidance documents say there could be changes to the UK electronic communications regulatory framework, and sets EU mobile roaming cap at £45 per month Continue Reading

By

• Lis Evenstad

GCHQ mass surveillance regime was in breach of human rights law, European court rules

The European Court of Human Rights in Strasbourg has ruled that the UK’s collection of bulk interception of communications data lacked adequate oversight and safeguards and was in breach of human rights law Continue Reading

By

• Bill Goodwin, Investigations Editor

Autumn Budget 2018: Guarantees sought over future funding of national quantum computing programme

The chair of the Science and Tech Committee has written to the chancellor Philip Hammond to demand assurances that more funding for the UK's quantum computing efforts will be forthcoming in the Autumn 2018 budget Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

TechUK blasts European Parliament-backed revamp of EU-wide copyright laws

Tech industry trade body claims the changes spell bad news for web users, after European Parliament MEPs vote in favour of plans to modernise the copyright laws for the digital age Continue Reading

By

• Caroline Donnelly, Senior Editor, UK

The UK can and must be a world leader in ethical regulation of the digital revolution

The digital revolution is challenging the regulatory environment across every westernised, developed economy. Governments in the EU, UK, France, Germany and the US are each trying to take a lead in ... Continue Reading

By

• Bryan Glick, Editor in chief

Tech Nation startup programme demonstrates richness of UK fintech

A Tech Nation programme to support the UK's financial technology startups demonstrates the increasingly diverse range of business-to-business products and services available through the country's fintech community Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

FCA warns it cannot manage financial crime risks without sharing data with EU

FCA admits it will be unable to manage financial crime effectively if it cannot share data with EU authorities. Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Dutch government IT projects run €1bn over budget

Dutch government IT projects are costing much more money and taking far longer than expected Continue Reading

When modern meetings don't work

Once upon a time, pretty much every meeting had a minute-taker – someone who kept notes, summarising who said what. These meeting minutes were circulated afterwards for comment and correction, and ... Continue Reading

By

• Bryan Betts, Freeform Dynamics

Two-thirds of emails not clean, says research

Two-thirds of emails don't make it to the inbox because security systems consider them unsafe, according to research Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

AIOps killed the IT support star

There is no room for IT support stars, who can fix anything. As complexity increases, automation and machine learning are the only options Continue Reading

By

• Cliff Saran, Managing Editor

Average technology salary in UK&I reaches over £80,000

The average salary for IT professionals in the UK and Ireland is over £80,000 a year, Computer Weekly has found Continue Reading

By

• Clare McDonald, Business Editor

Fashion retailer Desigual boosts sales opportunities with data-sharing technology

Spanish fashion group Desigual reports 2% fewer lost sales after investing in technology to share stock, sales and pricing data between stores, websites and franchise partners Continue Reading

By

• Bill Goodwin, Investigations Editor

Retailers buy into AI – the rise of artificial intelligence in retail

In this week’s Computer Weekly, we talk to leading high street and online retailers to find out how they are using artificial intelligence to get more benefits from their customer data. New research suggests outsourcing is bad for software development – we assess the issues. And we look at how to ensure data protection when using containers. Read the issue now. Continue Reading

UK security vetting IT system failing, says NAO

The National Audit Office is critical of the government’s project to centralise its security vetting process, as the IT system has been plagued by failures from the start and has led to serious delays Continue Reading

By

• Lis Evenstad

Can technology save our NHS?

By the technophiles, digital is seen as the holy grail that will save our NHS, but is technology the answer, and how long will it be before we have a digital NHS? Continue Reading

By

• Lis Evenstad

Irish tax office testing out artificial intelligence for customer services

The Irish tax office and IT supplier Accenture tries out artificial intelligence for its customer service Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

Government positive to Science and Technology Committee’s report on algorithms

The government has issued its overwhelmingly positive response to the Science and Technology Committee’s report on the use of algorithms in decision making, published earlier this year Continue Reading

By

• Lis Evenstad

Software maintenance contracts lack scrutiny

Paying a fifth of the original software contract value every year for support, big fixes and updates does not seem like good value for money Continue Reading

By

• Cliff Saran, Managing Editor

The use cases, challenges and benefits behind retail AI

Retailers have been collecting customer data for years, and with AI technology now available to help them use it effectively, they’re jumping at the chance – but what challenges lie ahead? Continue Reading

By

• Clare McDonald, Business Editor

Senior civil servants address TechUK smarter state theme

Senior government officials spoke at a TechUK “smarter state” event, revealing ambitious AI policy alongside a “back to basics” drive to get data right Continue Reading

By

• Brian McKenna, Enterprise Applications Editor

RBS announces branch closures as part of cancelled project to create challenger bank

The Royal Bank of Scotland has announced more branch closures and job losses as digital transformation continues to transform the sector Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

UK hesitant over immersive technologies despite positivity abroad, survey finds

UK businesses are lagging behind their counterparts in the US, France and China for AR and VR implementation, due to concerns over security and complexity Continue Reading

By

• Zach Emmanuel, Computer Weekly

BA praised for swift GDPR-aligned action on data breach

British Airways has been praised for its swift response to a customer data breach, which could be the first test case under the EU’s GDPR and new UK GDPR-aligned data protection laws Continue Reading

By

• Warwick Ashford, Senior analyst

Health secretary Matt Hancock to boost NHS IT with £200m fund

Matt Hancock will announce a £200m fund for further digital centres of excellence and plans to pilot the NHS app across England, but shadow health secretary Jonathan Ashworth calls the plans a “pipe dream” Continue Reading

By

• Lis Evenstad

Arriva ITSM implementation delivers beyond expectations

Transport company replaces several tools with a single cloud-based ITSM platform Continue Reading

By

• Karl Flinders, Chief reporter and senior editor EMEA

All acute NHS trusts in England now using e-referrals

NHS trusts have reached 100% uptake of NHS England’s e-referral service, ahead of October 2018 deadline Continue Reading

By

• Lis Evenstad

Health minister launches code of conduct for health tech data

The code of conduct – focused around data-driven tech such as AI – aims to deepen trust between researchers, innovators, patients and clinicians, according to health minister James O’Shaughnessy Continue Reading

By

• Lis Evenstad

Slow cloud take-up among IT execs limits joined-up customer experience

Cloud computing promises to declutter IT and link systems easily. Despite the benefits, adoption of the cloud for customer engagement remains low Continue Reading

By

• Cliff Saran, Managing Editor