News
Customer relationship management (CRM)
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March 15, 2019
15
Mar'19
StepChange uses Pegasystems to power digital efficiency drive
Charity StepChange, which helps people manage debt problems, has developed a modern IT system to help double the number of people it can support
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March 12, 2019
12
Mar'19
Nationwide uses natural language processing to discover what annoys customers
SAS has run a proof of concept at building society Nationwide, using artificial intelligence and natural language processing to determine how to improve customer correspondence
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February 25, 2019
25
Feb'19
SAP Malaysia MD Duncan Williamson talks up the ‘experience economy’
In a world where consumer experience can make or break a business, companies need to continuously reinvent themselves to stay relevant
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February 22, 2019
22
Feb'19
Facebook planned to spy on Android phone users, internal emails reveal
Facebook planned to use its Android app to track the location of its customers and to allow advertisers to send political advertising and invites to dating sites to ‘single’ people, confidential documents show
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February 19, 2019
19
Feb'19
IT Priorities 2019: UK investment intent for AI intensifies, SaaS applications mature beyond CRM
AI continues to strengthen as a focus for IT systems buyers in the UK, according to this year’s Computer Weekly/TechTarget IT Priorities survey, while cloud applications are maturing beyond CRM
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February 15, 2019
15
Feb'19
Lucidworks CEO talks up ‘data experiences’
Will Hayes discusses Lucidworks’ Asian expansion plans, as well as efforts to help enterprises deliver rich data experiences for employees and customers through AI-augmented search engines
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January 29, 2019
29
Jan'19
Australian government turns to Rimini Street for software support
A slew of Australian government agencies have switched out SAP and Oracle maintenance contracts for third-party support services
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January 29, 2019
29
Jan'19
IT leaders grapple with workforce skills gap as they deploy AI and digital technology
Organisations will have to find new ways of reskilling their workforce as they get to grips with artificial intelligence and other digital technologies. CIOs also need to keep their skills updated if they are to succeed
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January 29, 2019
29
Jan'19
SAP FY 2018: Cloud revenue nears €5bn, 10,500 customers for S/4 Hana
SAP’s full-year 2018 results show cloud revenue at 20% of the total, which was €24.7bn, while the fourth quarter saw 1,000 customers added to its flagship S/4 Hana
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January 01, 2019
01
Jan'19
SAP user group’s Cooper: Indirect licensing progress welcome but slow
SAP UK&I User Group chair Paul Cooper on the state of play between SAP and users: sanguine about end of ECC6; S/4 adoption growth steady, indirect licensing still an issue; and C/4 remains unknown
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December 31, 2018
31
Dec'18
Top 10 business applications stories of 2018
The steady modernisation of ERP systems, as they edge to the cloud and are complemented by new-generation customer software, was markedly evident this year. And blockchain and AI are making inroads
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December 12, 2018
12
Dec'18
Christmas charity appeal increases donations with cloud-based comms
St Martin-in-the-Fields Charity is using a pop-up cloud contact centre from supplier Sesui to help run its annual Christmas appeal in partnership with the BBC
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November 20, 2018
20
Nov'18
How Singapore Airlines is flying the digital skies
Top Asian carrier Singapore Airlines has been building a digital foundation to fend off potential disruption, but it is not just the IT team that is leading the charge
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November 12, 2018
12
Nov'18
UKISUG 2018: Upswing for S/4 Hana, C/4 Hana unknown to 39%
UK and Ireland SAP User Group discloses research showing steady rise in S/4 Hana implementation, but C/4 Hana is still an unknown quantity
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November 08, 2018
08
Nov'18
Privacy International files GDPR complaint against Oracle
General Data Protection Regulation complaints against Oracle and six other companies filed with Information Commissioner’s Office