News

Customer relationship management (CRM)

• May 21, 2018 21 May'18

  IT hub shadowed by Everest gives opportunities to homegrown IT professionals

  Katmandu is the choice for offshore delivery for increasing numbers of multinational companies and is becoming more attractive to local IT professionals as a result

• May 17, 2018 17 May'18

  Case study: British Airways’ global B2B sales gathered under Salesforce cloud

  British Airways has gathered its international business-to-business sales under Salesforce Sales Cloud to bust siloes

• May 09, 2018 09 May'18

  NatWest fintech investments bear fruit as SME loans platform goes live

  Online lending platform enables small businesses to apply for loans of up to £150,000 in 10 minutes

• April 24, 2018 24 Apr'18

  SAP Q1 2018: Cloud revenue breaks €1bn, 400 more S/4 customers

  SAP’s overall first-quarter revenue was flat, but cloud revenue and profitability were up, while its S/4 Hana customer base stands at 8,300

• March 20, 2018 20 Mar'18

  Oracle Q3 2017-18 results see cloud revenue grow to $1.6bn

  Oracle’s third-quarter results for fiscal year 2018 show an increase of almost 7% of overall revenue to $9.8bn, of which 18% was cloud

• March 19, 2018 19 Mar'18

  How airlines are gearing up for the digital shift

  Asian carriers are counting on personalised services, blockchain-enabled loyalty programmes, automation and predictive maintenance to lower costs and improve passenger experience

• March 05, 2018 05 Mar'18

  Yorkshire Building Society implements cloud banking platform

  Yorkshire Building Society is using a cloud-based banking platform built on Salesforce.com to automate manual tasks

• February 28, 2018 28 Feb'18

  AI must develop for the greater good and cut government admin

  A group of experts explored the issues of UK policy and funding in artificial intelligence at a recent seminar in London. We report on the discussion

• February 21, 2018 21 Feb'18

  Why digital customer experience requires business transformation

  Research shows that customer experience will boost business, but IT and the people across the organisation need to embrace data analytics

• February 19, 2018 19 Feb'18

  Take-up of chatbots will accelerate over next two years

  Chatbots and artificial intelligence are becoming an increasingly important part of customer services

• February 02, 2018 02 Feb'18

  Google Q4 results show businesses are buying into its public cloud

  The Google Cloud Platform is earning the search engine giant $1bn per quarter. Expect more cloud investment this year

• February 02, 2018 02 Feb'18

  CIO interview: Aaron Powell, CDO, NHS Blood and Transplant

  NHS Blood and Transplant chief digital officer Aaron Powell explains why pushing a digital transformation agenda has a real impact on people’s lives

• February 02, 2018 02 Feb'18

  Faster data is a safer bet for risk exposure

  Betting platform service supplier FSB Technology (UK) has used GridGain’s in-memory database to support its existing PostgreSQL transactional system

• January 25, 2018 25 Jan'18

  Robots are needed to manage the automation robots

  The next decade will see robots transform from invisible forces obeying our commands to lifelike objects interacting with humans on a daily basis

• January 22, 2018 22 Jan'18

  2018 UK software budgets double for AI and blockchain

  Artificial intelligence and blockchain initiatives are earmarked for a doubling of investment, finds the Computer Weekly/TechTarget IT Priorities survey for 2018