News
Customer relationship management (CRM)
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June 05, 2020
05
Jun'20
Businesses develop apps quickly to manage disruption of Covid-19
Healthcare companies, insurers, government agencies and big tech companies have used technology from Pegasystems to develop apps to manage the disruption caused by coronavirus
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May 29, 2020
29
May'20
Salesforce Q1 2020: 30% growth, Benioff sees ‘new normal’ by 2021
Salesforce announces 30% year-on-year revenue growth for the first quarter, and displays Covid-19 crisis alleviation activities
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May 29, 2020
29
May'20
UK fintech investment reaches record high
Huge increases in UK fintech investment over the past three years has seen the sector explode, but most of the activity is still concentrated in London
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May 27, 2020
27
May'20
PropertyGuru touts 3D virtual viewings with StoryTeller
Southeast Asian property portal PropertyGuru rolls out new capability in its FastKey platform that lets developers showcase properties to prospective buyers through 3D visualisation
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May 14, 2020
14
May'20
CenturyLink digitally revamps sales framework
The difficulty of navigating information silos during the sales process and high customer churn prompted CenturyLink to adopt new digital tools that get the right information to the right sellers
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May 07, 2020
07
May'20
SAP extends indirect licensing related programme to end of 2021
User groups extend cautious welcome to SAP’s extension of its Digital Access Adoption Program
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April 21, 2020
21
Apr'20
Klein takes sole command of SAP as Q1 results show Covid impact
As Christian Klein becomes sole chief executive officer, SAP announces total revenue of €6.521bn for the first quarter, up 7% on Q1 2019
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April 16, 2020
16
Apr'20
St Albans council integrates systems in effort to streamline processes
The council of St Albans has implemented a unified digital platform to streamline how citizens interact with its services, as well as its own decision-making processes
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March 31, 2020
31
Mar'20
Gartner: Top-performing companies understand CX
Those businesses that measure customer experience, either through surveys, real-time analytics or the use of artificial intelligence, are more profitable
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March 19, 2020
19
Mar'20
IT Priorities 2020: ANZ firms to spend more on cyber security
Over half of respondents in Australia and New Zealand plan to invest more in cyber security, especially in key areas such as data loss prevention
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March 04, 2020
04
Mar'20
IT Priorities 2020: UK business applications investment in AI gathers steam
Artificial intelligence intensifies as an investment area for UK IT buyers, while cloud delivery is coming to ERP as well as other applications
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February 28, 2020
28
Feb'20
CIO interview: Ian Cohen, chief product and technology officer, Addison Lee
At taxi and transport company Addison Lee, technology is focused around customer experience before worrying about datacentres, servers and what elements make up the IT infrastructure
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February 12, 2020
12
Feb'20
Accenture’s tech vision draws inspiration from Black Mirror
Last year’s “Bandersnatch” Black Mirror episode on Netflix highlights a new opportunity for business, according to Accenture
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February 04, 2020
04
Feb'20
Australia’s NAB taps AI to create brand voice
Using Amazon’s artificial intelligence smarts, National Australia Bank has developed a unique brand voice that will greet customers who dial up its contact centre
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January 31, 2020
31
Jan'20
Australia’s Iconic Hotels taps cloud for speed and cost savings
The independent hotel operator in the Australian Capital Territory has saved IT manpower and costs by moving from an on-premise hospitality management system to a cloud-based application