News
Customer relationship management (CRM)
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May 16, 2019
16
May'19
How Open University went from bespoke IT to vanilla SAP
It’s hard convincing users their business processes are a dud. But this is what Chris Youles, chief information officer of the Open University, needed to do to transform the organisation
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May 08, 2019
08
May'19
Sapphire 2019: McDermott dubs Qualtrics ‘elixir for cultural change’
At SapphireNow 2019 in Orlando, Florida, CEO Bill McDermott said the gap between what consumers expect and get makes up a $1.6tn economic problem addressed by SAP’s Qualtrics acquisition
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April 24, 2019
24
Apr'19
SAP Q1 2019 results: 400 more S/4 Hana sign-ups, €1.5bn in cloud
SAP’s first-quarter 2019 financial results indicate cloud revenue at 26% of total, and 400 new customers for S/4 Hana. Senior executive losses, restructure and Qualtrix acquisition cost bite into profit
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April 07, 2019
07
Apr'19
APL Logistics fast-tracks global shipments with cloud
The Singapore-based supply chain firm has moved its transport management system and other business applications to the cloud, while keeping its ‘secret sauce’ on-premise
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March 29, 2019
29
Mar'19
Middle East countries accelerate quantum computing research
Gulf countries must invest in quantum computing research to ensure they continue to to remain digital pioneers
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March 27, 2019
27
Mar'19
Salesforce opens AI research outfit in Singapore
Cloud-based software giant Salesforce will train up to 100 postgraduate students over three years in artificial intelligence technology
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March 15, 2019
15
Mar'19
StepChange uses Pegasystems to power digital efficiency drive
Charity StepChange, which helps people manage debt problems, has developed a modern IT system to help double the number of people it can support
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March 12, 2019
12
Mar'19
Nationwide uses natural language processing to discover what annoys customers
SAS has run a proof of concept at building society Nationwide, using artificial intelligence and natural language processing to determine how to improve customer correspondence
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February 25, 2019
25
Feb'19
SAP Malaysia MD Duncan Williamson talks up the ‘experience economy’
In a world where consumer experience can make or break a business, companies need to continuously reinvent themselves to stay relevant
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February 22, 2019
22
Feb'19
Facebook planned to spy on Android phone users, internal emails reveal
Facebook planned to use its Android app to track the location of its customers and to allow advertisers to send political advertising and invites to dating sites to ‘single’ people, confidential documents show
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February 19, 2019
19
Feb'19
IT Priorities 2019: UK investment intent for AI intensifies, SaaS applications mature beyond CRM
AI continues to strengthen as a focus for IT systems buyers in the UK, according to this year’s Computer Weekly/TechTarget IT Priorities survey, while cloud applications are maturing beyond CRM
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February 15, 2019
15
Feb'19
Lucidworks CEO talks up ‘data experiences’
Will Hayes discusses Lucidworks’ Asian expansion plans, as well as efforts to help enterprises deliver rich data experiences for employees and customers through AI-augmented search engines
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January 29, 2019
29
Jan'19
Australian government turns to Rimini Street for software support
A slew of Australian government agencies have switched out SAP and Oracle maintenance contracts for third-party support services
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January 29, 2019
29
Jan'19
IT leaders grapple with workforce skills gap as they deploy AI and digital technology
Organisations will have to find new ways of reskilling their workforce as they get to grips with artificial intelligence and other digital technologies. CIOs also need to keep their skills updated if they are to succeed
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January 29, 2019
29
Jan'19
SAP FY 2018: Cloud revenue nears €5bn, 10,500 customers for S/4 Hana
SAP’s full-year 2018 results show cloud revenue at 20% of the total, which was €24.7bn, while the fourth quarter saw 1,000 customers added to its flagship S/4 Hana