News

Customer relationship management (CRM)

• September 14, 2018 14 Sep'18

  How SAP is riding on Asia’s growth story

  The enterprise software behemoth’s Asia-Pacific business is growing and believes its latest C/4 Hana suite is uniquely geared to the scale of the region

• September 14, 2018 14 Sep'18

  Adobe’s Vittal: AI ‘bigger than the web’, and in use at Swisscom

  Adobe and one of its customers used the DMEXCO digital marketing conference and exhibition in Cologne to talk about artificial intelligence efforts and spell out what each sees as their value

• September 05, 2018 05 Sep'18

  Slow cloud take-up among IT execs limits joined-up customer experience

  Cloud computing promises to declutter IT and link systems easily. Despite the benefits, adoption of the cloud for customer engagement remains low

• September 03, 2018 03 Sep'18

  CIO interview: Ian Cohen, global CIO, Addison Lee

  Addison Lee’s global CIO is building a business strategy and ensuring the transport company has a flexible platform for growth

• August 21, 2018 21 Aug'18

  CIO interview: Celia Pronto, chief customer and digital officer, Casual Dining Group

  Casual Dining Group’s chief customer and digital officer, Celia Pronto, is overhauling technology, consolidating IT and improving collaboration across its 300 restaurants

• August 17, 2018 17 Aug'18

  CIOs being welcomed back to marketing

  The role of CIOs in shaping the technology buying decisions of marketers is being reinstated as more marketers realise the importance of integrating their services with IT systems

• July 31, 2018 31 Jul'18

  3 Hong Kong gears up for 5G with “epic” transformation

  The Hong Kong telco is putting in an advanced technical architecture that will streamline and automate internal processes and IT as it prepares for the 5G era

• July 20, 2018 20 Jul'18

  Cloud sales stoke Microsoft’s strong growth

  Microsoft says cloud-based Office products made a huge contribution to sales growth

• July 19, 2018 19 Jul'18

  SAP Q2 2018: Cloud revenue shows momentum, 600 more S/4 customers

  SAP’s second-quarter results show cloud revenue now at one-fifth of total, indicating momentum. S/4 Hana customers now number 8,900

• July 11, 2018 11 Jul'18

  Oracle’s deal with Chile should go global

  UK Oracle users may eventually see the ripple effect of a court ruling in a country almost 7,500 miles away

• July 02, 2018 02 Jul'18

  Singapore’s Fullerton Health gears up for the cloud

  Private healthcare service provider Fullerton Health is moving business applications to Microsoft’s cloud services before rolling out data analytics and artificial intelligence to enhance operations and patient care

• June 27, 2018 27 Jun'18

  HSBC puts humanoid in New York branch

  HSBC has put its first humanoid member of staff into a branch role in New York City

• June 26, 2018 26 Jun'18

  Liberty Global picks Cisco to transform customer service ops

  Virgin Media parent enlists Cisco in a bid to transform its customer service experience across Europe

• June 06, 2018 06 Jun'18

  What SAP C/4 Hana means for the APAC enterprises

  The cloud-based CRM suite could find takers, but it may not be enticing enough for Salesforce.com CRM customers that also run SAP’s ERP software to make the switch

• June 06, 2018 06 Jun'18

  Sapphire 2018: SAP will take over CRM market, says McDermott

  SAP’s chief executive Bill McDermott tells 2018 Sapphire conference the supplier will storm the CRM market with its C/4 Hana business applications suite