News
Customer relationship management (CRM)
-
May 30, 2023
30
May'23
How Pendula is driving customer communications
The Australian startup’s conversational messaging platform lets businesses draw on internal and external data to cross-sell and upsell their offerings while improving customer retention
-
May 12, 2023
12
May'23
IT Priorities 2023: Business automation intensifies as data governance returns
Business automation and a renewed focus on data governance to get more value from data have attracted more interest for UK enterprise software investment, says the TechTarget IT Priorities 2023 survey
-
March 23, 2023
23
Mar'23
Podium taps ChatGPT for reputation management
The customer interaction and payment specialist with operations in Australia has integrated ChatGPT into its platform to help local businesses respond to customer reviews on social media
-
March 15, 2023
15
Mar'23
How industry cloud platforms are shaping the future of business applications
More than half of enterprises are expected to use industry cloud platforms that combine cloud-based infrastructure, platform and application services to accelerate their business by 2027
-
March 06, 2023
06
Mar'23
Guinness World Records goes digital
Guinness World Records has been around since 1955. Over the past 20 years, it has transformed from book publishing to consultancy and digital content creation, most recently marshalling NetSuite
-
March 01, 2023
01
Mar'23
APAC is proving to be ‘substantial growth engine’ for Rimini Street
Rimini Street CEO Seth Ravin outlines growth opportunities in Asia-Pacific and discusses the company’s move up the support value chain
-
January 27, 2023
27
Jan'23
SAP 2022: 11% revenue growth, 2.5% staff targeted by restructure
SAP has announced full-year 2022 revenue of nearly €31bn, up 11% year on year. In 2023, it will explore a sell-off of Qualtrics stake and do a restructure, with an impact on 2.5% of staff
-
January 19, 2023
19
Jan'23
APAC consumers expect human-like service from chatbots
Consumer expectations of chatbots in Asia-Pacific have risen in tandem with improved performance of AI applications over the past year, a study has found
-
January 15, 2023
15
Jan'23
Thai enterprises spend more on software amid growing digitalisation
The majority of software spending in Thailand during the first half of 2022 went into applications followed by infrastructure software and development tools, according to IDC
-
December 30, 2022
30
Dec'22
Top 10 business applications stories of 2022
As the Covid crisis gave way to the energy crisis and economic turmoil, enterprise software suppliers have urged customers to step up modernisation and evince more empathy for employees
-
November 23, 2022
23
Nov'22
Oracle’s Steve Miranda on the value of turning inside out
In a Q&A with Computer Weekly at Oracle Open World, applications head Steve Miranda discussed the supplier’s opening out and its intensification of an industry cloud approach, signally with healthcare
-
November 21, 2022
21
Nov'22
EDF UK deploys Riverbed’s Alluvio Aternity to tackle IT issues
Monitoring software links into ServiceNow and PowerShell scripts are being used to automate remediation
-
November 03, 2022
03
Nov'22
Russia risks shortage of PCs and software
Russian consumers and businesses could face a shortage of IT equipment including PCs and software
-
October 14, 2022
14
Oct'22
Gitex 2022: Florius takes AI-powered CCaaS speech analytics to transform customer experience
Changed workloads during the pandemic have driven Netherlands-based mortgage lender to use AI and CCaaS technology
-
September 29, 2022
29
Sep'22
BSH Home Appliances takes on Twilio to revamp digital customer engagement
Customer engagement platform partners with Deloitte Consulting to support plan by home appliances firm to revamp its entire digital infrastructure within customer service organisation
-
September 27, 2022
27
Sep'22
American football giants jet into digital age with HCLTech
US football clubs the New York Jets and New York Giants outsource their digital transformations to Indian service provider as they target improved fan engagement
-
September 06, 2022
06
Sep'22
How the Australian Red Cross coped with a donation surge
The Australian Red Cross adopted Boomi’s integration platform to manage the surge in donations in response to the floods in New South Wales and Queensland earlier this year
-
August 15, 2022
15
Aug'22
How clean data helps Southern Water identify vulnerable customers
Escalating prices means households around the country are having to tighten spending, with many struggling to pay their bills. Water4All, a consortium led by Southern Water, is using data to identify low-income and vulnerable households so they can ...
-
August 11, 2022
11
Aug'22
Crown Commercial Service opens door to Salesforce
The Crown Commercial Service has agreed a Memorandum of Understanding with Salesforce to facilitate public sector access to the supplier’s products and services, including Tableau, Slack and Mulesoft
-
August 09, 2022
09
Aug'22
Tata teams with Genesys to boost enterprise engagement with enhanced InstaCC Platform
Global digital ecosystem enabler partners with cloud-based customer experience orchestration to further transform customer engagement across platforms ranging from social to mobile
-
August 05, 2022
05
Aug'22
CIO interview: Stephen Booth, CIO, Coventry University
After more than 20 years at the university, the CIO is still taking on new responsibilities – including his team becoming a commercial entity and acquiring its own software
-
August 04, 2022
04
Aug'22
Bayern Munich sides with Adobe to enhance global fan experience
Bayern Munich is using Adobe’s Experience Cloud and allied software to better connect with its fans in Germany and worldwide
-
August 03, 2022
03
Aug'22
Twilio eyes CDP opportunity in APAC
Twilio is tapping opportunities in customer data platforms and will deploy APAC instances of its Segment platform next year
-
July 25, 2022
25
Jul'22
CDO interview: Ian Rabagliati, product and experience director, Eurotunnel
The Channel Tunnel operator is coming to terms with the realities of post-Covid European travel, and focusing on customer experience to bring it closer to its passengers
-
June 22, 2022
22
Jun'22
How TDCX is building a people-centric business
Every digital tool deployed by the Singapore-based services firm is aimed at augmenting the performance and experience of its employees, says TDCX’s group CIO, Byron Fernandez
-
June 17, 2022
17
Jun'22
Fintech firm chooses Salesforce software to support growth
Revolut is to use Saleasforce software to support sales and marketing as part of its expansion plans
-
June 10, 2022
10
Jun'22
Investment firm takes Salesforce to task for lack of racial diversity
Retail investment platform Tulipshare is campaigning to hold Salesforce to account for its lack of racial diversity
-
June 09, 2022
09
Jun'22
CIO interview: Yiannis Levantis aims at total quality for Unipart IT
Unipart has a heritage in quality manufacturing and services that CIO Yiannis Levantis is building on, in part by harnessing SAP’s cloud-based business transformation service Rise
-
May 26, 2022
26
May'22
Executive interview: Miles Hillier, NatWest
Retail bank’s digital channel development head talks about building a multi-channel customer experience
-
May 11, 2022
11
May'22
SAP ‘optimistic’ about S/4 Hana in APAC
A top SAP executive is confident that more of its customers in Asia-Pacific will adopt S/4 Hana this year, as the company shores up integration of its ERP software with other business applications
-
May 10, 2022
10
May'22
How one Australian firm is creating smarter menus
Me&u’s smart menus are intelligent enough to recommend food items based on customer preferences, and even help to reduce food waste and alleviate bartender workloads during peak periods
-
April 27, 2022
27
Apr'22
Microsoft shows inflation-busting growth, driven by cloud adoption
As prices rise, Microsoft is trying to position its cloud services as the public cloud that offers the best value for money
-
March 30, 2022
30
Mar'22
CIO interview: Spencer Clarkson, CTO, Verastar
Digital transformation and unifying customer relationship management systems are driving the business services group forward
-
March 30, 2022
30
Mar'22
UKISUG: Big majority of SAP users beset by data problems in migrating to S/4 Hana
In a survey prior to its Analytics Symposium, the UK & Ireland SAP User Group finds 61% of SAP customers say data management issues are slowing down process automation and impeding moves to S/4 Hana
-
February 23, 2022
23
Feb'22
Salesforce pays out over £2m in bug bounties
Salesforce says it received more than 4,000 vulnerability reports in 2021 alone as it delivers a rare public update on its bug bounty programme
-
February 17, 2022
17
Feb'22
Nvidia founder and CEO portrays AI-centricity
Earnings call for Nvidia’s fourth-quarter results offers a leading indicator of where the application of artificial intelligence may be heading
-
February 01, 2022
01
Feb'22
Dutch software engineers join campaign for research funding
Software researchers from all over Europe are sounding the alarm: to maintain a strong international competitive position, more financial resources must be committed to software research
-
January 27, 2022
27
Jan'22
SAP full-year 2021: Revenue nudges up 1%, cloud growth up 17%
SAP has announced a 2% rise in full-year 2021 revenue, to just under €28bn, while S/4 Hana customer base increased by 18% to 18,800
-
January 24, 2022
24
Jan'22
Heathrow Airport takes to the cloud with Oracle Fusion Applications
Airport has implemented a full spread of Oracle Cloud Applications, including ERP and HCM, as it looks to recover from the pandemic
-
January 20, 2022
20
Jan'22
UK SMEs to receive tech skills and software boost
A new government scheme aimed at helping businesses improve their productivity and sales online has opened for applications
-
December 29, 2021
29
Dec'21
Top 10 business applications stories of 2021
2021 saw enterprise software suppliers and users envisaging a nimbler future, beyond the Covid pandemic, with more loosely coupled ERP systems, more flexible business processes, and a renewed digital-first focus on customers
-
December 15, 2021
15
Dec'21
Asda follows EG Group sibling in selection of Rise with SAP
Retailer is looking to improve the agility of its operations in the cloud with a move to Rise with SAP on Microsoft Azure, and to streamline its procurement with SAP Ariba
-
December 07, 2021
07
Dec'21
IT Priorities 2022: ERP gets back on the horse
Automation and going cloud-first have gained significant interest for enterprise software and data management investment in the UK, according to the annual TechTarget/Computer Weekly IT Priorities 2022 survey
-
November 09, 2021
09
Nov'21
Real Madrid teams up with Adobe to enhance global fan experience
Real Madrid is using Adobe’s Experience Cloud software to better connect with its fans in Spain and worldwide
-
October 28, 2021
28
Oct'21
Benioffs and Salesforce put $300m into combating climate change on eve of COP26
$200m committed to reforestation and restoration efforts, and $100m for non-profits over the next 10 years
-
October 15, 2021
15
Oct'21
Manchester City teams up with Qualtrics for fan experience management
Manchester City is teaming up with online survey software firm Qualtrics, part-owned by long-term City Football Group supplier SAP, to engage more intelligently with the football club’s fanbase
-
October 13, 2021
13
Oct'21
Modern SaaS shifts core ERP architectures
There are numerous ways to achieve the same result. Salesforce, Microsoft and Microsoft offer a different way to consider enterprise systems
-
September 22, 2021
22
Sep'21
Salesforce to debut Hyperforce architecture in Singapore
Salesforce is rolling out its Hyperforce infrastructure architecture in Singapore by the year-end, enabling enterprises to run Salesforce applications on Amazon Web Services
-
September 22, 2021
22
Sep'21
Dreamforce 2021: Benioff declares Salesforce as net zero and Slack ubiquitous across stack
Marc Benioff, CEO and chair of Salesforce, declares his company net zero in a keynote at Dreamforce 2021 in San Francisco, alongside update on Slack integrations
-
September 21, 2021
21
Sep'21
IDC: Salesforce-related economic activity will create 271,000 UK jobs and £52bn in sales by 2026
IDC research published on the eve of Dreamforce 2021 claims Salesforce-related economic activity will create 271,000 British jobs by 2026 and stoke £52bn in revenue