News

Customer relationship management (CRM)

  • January 22, 2024 22 Jan'24

    AI ushering new era of intelligent CX

    Annual customer experience trends report reveals that 68% of UK customer experience leaders believe chatbots can help build a stronger emotional connection with clients, with AI now the norm

  • December 27, 2023 27 Dec'23

    Top 10 business applications stories of 2023

    Generative AI has become unavoidable for business applications suppliers. C-level executives offer insights here, while the fundamentals of user enterprise software strategy remain visible beneath the AI froth

  • December 12, 2023 12 Dec'23

    Top IT predictions in APAC in 2024

    Generative AI will continue to leave its mark on many areas in business and IT, along with other trends such as sustainability, cyber security and smart factories that are expected to shape the region’s technology landscape in 2024

  • November 17, 2023 17 Nov'23

    Oracle NetSuite CEO Goldberg: AI a sleeping giant coming to life

    Speaking with Computer Weekly at SuiteWorld, Evan Goldberg, executive vice-president of Oracle NetSuite, discussed how artificial intelligence has emerged from obscurity to be of business moment

  • November 17, 2023 17 Nov'23

    Capgemini and Heathrow strike deal to enhance passenger experience

    Capgemini and Heathrow team up to provide development and operations support for the airport’s technology estate

  • November 13, 2023 13 Nov'23

    Dubai Electricity & Water Authority, Avaya extend customer centre alliance

    Dubai utility firm enhances its customer care centre to become integrated digital interactive hub, enabling customers to access a wide range of services through an interactive voice system

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