News

Customer relationship management (CRM)

• July 18, 2019 18 Jul'19

  SAP Q2 2019: US-China trade war takes toll

  SAP’s second-quarter 2019 financial results indicate cloud revenue at 26% of total, and 600 new customers for S/4 Hana. The US-China trade war has adversely affected results

• July 03, 2019 03 Jul'19

  One-third of people prefer instant reply from chatbot about finances to waiting for human reply

  Consumers are warming to being supported by chatbots when it comes to financial services, but firms in the sector face hurdles to achieve true end-to-end automation

• July 01, 2019 01 Jul'19

  The Great Eastern way to digital transformation

  Regional insurance company Great Eastern has rolled out a new digital platform to better serve customers while morphing its DNA from the inside out

• June 25, 2019 25 Jun'19

  Big companies face extinction unless they use IT better

  Better use of IT could add £100bn to the British economy, says a CBI report into UK big business

• June 19, 2019 19 Jun'19

  How AirAsia streamlined its customer service

  Integrating multiple customer touch points with Salesforce has enabled Asia’s leading low-cost carrier to shorten waiting time and improve customer service

• June 18, 2019 18 Jun'19

  Tableau sticking to data mission under Salesforce

  Tableau President and CEO Adam Selipsky told the company’s European user conference in Berlin that Salesforce acquisition will not affect its mission of “seeing and understanding data”

• June 10, 2019 10 Jun'19

  Salesforce buys Tableau to add self-service analytics to CRM

  Salesforce is set to buy business intelligence data visualisation pioneer Tableau as it seeks to amplify its customer analytics capability

• June 10, 2019 10 Jun'19

  Whittard spills the tea about its use of technology

  CFO and IT manager of British hot beverages brand Whittard explains the firm’s recent investment in technology ahead of the business’s expansion into China

• June 06, 2019 06 Jun'19

  Co-op pushes to make customer care teams more co-operative

  The Co-op operates in market segments ranging from funeral care to food, and its customer service strategy was disparate until it adopted Salesforce

• May 16, 2019 16 May'19

  How Open University went from bespoke IT to vanilla SAP

  It’s hard convincing users their business processes are a dud. But this is what Chris Youles, chief information officer of the Open University, needed to do to transform the organisation

• May 08, 2019 08 May'19

  Sapphire 2019: McDermott dubs Qualtrics ‘elixir for cultural change’

  At SapphireNow 2019 in Orlando, Florida, CEO Bill McDermott said the gap between what consumers expect and get makes up a $1.6tn economic problem addressed by SAP’s Qualtrics acquisition

• April 24, 2019 24 Apr'19

  SAP Q1 2019 results: 400 more S/4 Hana sign-ups, €1.5bn in cloud

  SAP’s first-quarter 2019 financial results indicate cloud revenue at 26% of total, and 400 new customers for S/4 Hana. Senior executive losses, restructure and Qualtrix acquisition cost bite into profit

• April 07, 2019 07 Apr'19

  APL Logistics fast-tracks global shipments with cloud

  The Singapore-based supply chain firm has moved its transport management system and other business applications to the cloud, while keeping its ‘secret sauce’ on-premise

• March 29, 2019 29 Mar'19

  Middle East countries accelerate quantum computing research

  Gulf countries must invest in quantum computing research to ensure they continue to to remain digital pioneers

• March 27, 2019 27 Mar'19

  Salesforce opens AI research outfit in Singapore

  Cloud-based software giant Salesforce will train up to 100 postgraduate students over three years in artificial intelligence technology