News

Customer relationship management (CRM)

• December 05, 2019 05 Dec'19

  London mayor Sadiq Khan opens Salesforce’s Ohana floor

  Opening coincides with Salesforce announcing $1.25m funding for education charity Ark and a Pathfinder training programme

• December 02, 2019 02 Dec'19

  UKISUG 2019: Qualtrics unknown to 43% of SAP customers

  On the opening day of its annual conference, the UK and Ireland SAP User Group unveils member research showing scant awareness of Qualtrics, and continuing slow adoption of S/4 Hana

• November 22, 2019 22 Nov'19

  Obama at Dreamforce 2019: Leaders orchestrate the conversation

  Former US president Barack Obama spoke in a fireside chat with Salesforce co-founder Marc Benioff at Dreamforce 2019. He cautioned on the dangers of the information age and offered some advice for business leaders

• November 21, 2019 21 Nov'19

  HSBC builds API digital platform with MuleSoft to forward open banking

  At Dreamforce 2019, HSBC announced the building of a digital platform with Salesforce MuleSoft to forward open banking opportunities

• November 20, 2019 20 Nov'19

  Dreamforce 2019: Benioff puts data centre stage as protestors disrupt speech

  Salesforce founder and co-CEO outlines data integration and data visualisation product vision underpinned by MuleSoft and garnished with Tableau

• November 15, 2019 15 Nov'19

  Businesses move key applications off public cloud to save costs

  A new study has shown that while many enterprises are able to keep public cloud costs under control, spending can quickly escalate

• November 15, 2019 15 Nov'19

  How Slack is going beyond messaging in enterprise play

  Deeper integrations with business applications and data residency support are part of Slack’s broader strategy to penetrate deeper into the enterprise

• October 29, 2019 29 Oct'19

  How Aussie Broadband is improving service levels with automation

  Australian telco Aussie Broadband has improved customer service though automation, even with a lean team and a growing subscriber base

• September 25, 2019 25 Sep'19

  Executive interview: Speed is cloud apps benefit, says Oracle’s Miranda

  In a Q&A with Computer Weekly at Oracle Open World 2019, applications head Steve Miranda discussed the supplier’s approach to cloud applications, digital assistants and machine learning

• September 12, 2019 12 Sep'19

  How Zendesk plans to crack the enterprise market

  Zendesk has been courting enterprises by billing itself as a customer experience software company and is leaning on its design smarts to stand out among bigger rivals

• September 12, 2019 12 Sep'19

  Oracle Q1, 2019-2020: revenue flat, cloud progress vaunted

  Oracle’s first quarter 2019-2020 results show revenue growth to be flat, but executives claim cloud headway and vaunt progress on autonomous database uptake. Co-CEO Mark Hurd takes leave of absence on health grounds

• August 28, 2019 28 Aug'19

  APAC is epicentre of the experience economy

  The experience economy is emerging in the Asia-Pacific region, but to succeed, enterprises will need to understand both operational and experience data

• July 24, 2019 24 Jul'19

  Salesforce teams up with Alibaba in foray into China

  The cloud applications giant is tapping Alibaba’s footprint in e-commerce and cloud in an effort to expand its business in the Greater China region

• July 18, 2019 18 Jul'19

  SAP Q2 2019: US-China trade war takes toll

  SAP’s second-quarter 2019 financial results indicate cloud revenue at 26% of total, and 600 new customers for S/4 Hana. The US-China trade war has adversely affected results

• July 03, 2019 03 Jul'19

  One-third of people prefer instant reply from chatbot about finances to waiting for human reply

  Consumers are warming to being supported by chatbots when it comes to financial services, but firms in the sector face hurdles to achieve true end-to-end automation