News

Customer relationship management (CRM)

• September 29, 2022 29 Sep'22

  BSH Home Appliances takes on Twilio to revamp digital customer engagement

  Customer engagement platform partners with Deloitte Consulting to support plan by home appliances firm to revamp its entire digital infrastructure within customer service organisation

• September 27, 2022 27 Sep'22

  American football giants jet into digital age with HCLTech

  US football clubs the New York Jets and New York Giants outsource their digital transformations to Indian service provider as they target improved fan engagement

• September 06, 2022 06 Sep'22

  How the Australian Red Cross coped with a donation surge

  The Australian Red Cross adopted Boomi’s integration platform to manage the surge in donations in response to the floods in New South Wales and Queensland earlier this year

• August 15, 2022 15 Aug'22

  How clean data helps Southern Water identify vulnerable customers

  Escalating prices means households around the country are having to tighten spending, with many struggling to pay their bills. Water4All, a consortium led by Southern Water, is using data to identify low-income and vulnerable households so they can ...

• August 11, 2022 11 Aug'22

  Crown Commercial Service opens door to Salesforce

  The Crown Commercial Service has agreed a Memorandum of Understanding with Salesforce to facilitate public sector access to the supplier’s products and services, including Tableau, Slack and Mulesoft

• August 09, 2022 09 Aug'22

  Tata teams with Genesys to boost enterprise engagement with enhanced InstaCC Platform

  Global digital ecosystem enabler partners with cloud-based customer experience orchestration to further transform customer engagement across platforms ranging from social to mobile

• August 05, 2022 05 Aug'22

  CIO interview: Stephen Booth, CIO, Coventry University

  After more than 20 years at the university, the CIO is still taking on new responsibilities – including his team becoming a commercial entity and acquiring its own software

• August 04, 2022 04 Aug'22

  Bayern Munich sides with Adobe to enhance global fan experience

  Bayern Munich is using Adobe’s Experience Cloud and allied software to better connect with its fans in Germany and worldwide

• August 03, 2022 03 Aug'22

  Twilio eyes CDP opportunity in APAC

  Twilio is tapping opportunities in customer data platforms and will deploy APAC instances of its Segment platform next year

• July 25, 2022 25 Jul'22

  CDO interview: Ian Rabagliati, product and experience director, Eurotunnel

  The Channel Tunnel operator is coming to terms with the realities of post-Covid European travel, and focusing on customer experience to bring it closer to its passengers

• June 22, 2022 22 Jun'22

  How TDCX is building a people-centric business

  Every digital tool deployed by the Singapore-based services firm is aimed at augmenting the performance and experience of its employees, says TDCX’s group CIO, Byron Fernandez

• June 17, 2022 17 Jun'22

  Fintech firm chooses Salesforce software to support growth

  Revolut is to use Saleasforce software to support sales and marketing as part of its expansion plans

• June 10, 2022 10 Jun'22

  Investment firm takes Salesforce to task for lack of racial diversity

  Retail investment platform Tulipshare is campaigning to hold Salesforce to account for its lack of racial diversity

• June 09, 2022 09 Jun'22

  CIO interview: Yiannis Levantis aims at total quality for Unipart IT

  Unipart has a heritage in quality manufacturing and services that CIO Yiannis Levantis is building on, in part by harnessing SAP’s cloud-based business transformation service Rise

• May 26, 2022 26 May'22

  Executive interview: Miles Hillier, NatWest

  Retail bank’s digital channel development head talks about building a multi-channel customer experience

• May 11, 2022 11 May'22

  SAP ‘optimistic’ about S/4 Hana in APAC

  A top SAP executive is confident that more of its customers in Asia-Pacific will adopt S/4 Hana this year, as the company shores up integration of its ERP software with other business applications

• May 10, 2022 10 May'22

  How one Australian firm is creating smarter menus

  Me&u’s smart menus are intelligent enough to recommend food items based on customer preferences, and even help to reduce food waste and alleviate bartender workloads during peak periods

• April 27, 2022 27 Apr'22

  Microsoft shows inflation-busting growth, driven by cloud adoption

  As prices rise, Microsoft is trying to position its cloud services as the public cloud that offers the best value for money

• March 30, 2022 30 Mar'22

  CIO interview: Spencer Clarkson, CTO, Verastar

  Digital transformation and unifying customer relationship management systems are driving the business services group forward

• March 30, 2022 30 Mar'22

  UKISUG: Big majority of SAP users beset by data problems in migrating to S/4 Hana

  In a survey prior to its Analytics Symposium, the UK & Ireland SAP User Group finds 61% of SAP customers say data management issues are slowing down process automation and impeding moves to S/4 Hana

• February 23, 2022 23 Feb'22

  Salesforce pays out over £2m in bug bounties

  Salesforce says it received more than 4,000 vulnerability reports in 2021 alone as it delivers a rare public update on its bug bounty programme

• February 17, 2022 17 Feb'22

  Nvidia founder and CEO portrays AI-centricity

  Earnings call for Nvidia’s fourth-quarter results offers a leading indicator of where the application of artificial intelligence may be heading

• February 01, 2022 01 Feb'22

  Dutch software engineers join campaign for research funding

  Software researchers from all over Europe are sounding the alarm: to maintain a strong international competitive position, more financial resources must be committed to software research

• January 27, 2022 27 Jan'22

  SAP full-year 2021: Revenue nudges up 1%, cloud growth up 17%

  SAP has announced a 2% rise in full-year 2021 revenue, to just under €28bn, while S/4 Hana customer base increased by 18% to 18,800

• January 24, 2022 24 Jan'22

  Heathrow Airport takes to the cloud with Oracle Fusion Applications

  Airport has implemented a full spread of Oracle Cloud Applications, including ERP and HCM, as it looks to recover from the pandemic

• January 20, 2022 20 Jan'22

  UK SMEs to receive tech skills and software boost

  A new government scheme aimed at helping businesses improve their productivity and sales online has opened for applications

• December 29, 2021 29 Dec'21

  Top 10 business applications stories of 2021

  2021 saw enterprise software suppliers and users envisaging a nimbler future, beyond the Covid pandemic, with more loosely coupled ERP systems, more flexible business processes, and a renewed digital-first focus on customers

• December 15, 2021 15 Dec'21

  Asda follows EG Group sibling in selection of Rise with SAP

  Retailer is looking to improve the agility of its operations in the cloud with a move to Rise with SAP on Microsoft Azure, and to streamline its procurement with SAP Ariba

• December 07, 2021 07 Dec'21

  IT Priorities 2022: ERP gets back on the horse

  Automation and going cloud-first have gained significant interest for enterprise software and data management investment in the UK, according to the annual TechTarget/Computer Weekly IT Priorities 2022 survey

• November 09, 2021 09 Nov'21

  Real Madrid teams up with Adobe to enhance global fan experience

  Real Madrid is using Adobe’s Experience Cloud software to better connect with its fans in Spain and worldwide

• October 28, 2021 28 Oct'21

  Benioffs and Salesforce put $300m into combating climate change on eve of COP26

  $200m committed to reforestation and restoration efforts, and $100m for non-profits over the next 10 years

• October 15, 2021 15 Oct'21

  Manchester City teams up with Qualtrics for fan experience management

  Manchester City is teaming up with online survey software firm Qualtrics, part-owned by long-term City Football Group supplier SAP, to engage more intelligently with the football club’s fanbase

• October 13, 2021 13 Oct'21

  Modern SaaS shifts core ERP architectures

  There are numerous ways to achieve the same result. Salesforce, Microsoft and Microsoft offer a different way to consider enterprise systems

• September 22, 2021 22 Sep'21

  Salesforce to debut Hyperforce architecture in Singapore

  Salesforce is rolling out its Hyperforce infrastructure architecture in Singapore by the year-end, enabling enterprises to run Salesforce applications on Amazon Web Services

• September 22, 2021 22 Sep'21

  Dreamforce 2021: Benioff declares Salesforce as net zero and Slack ubiquitous across stack

  Marc Benioff, CEO and chair of Salesforce, declares his company net zero in a keynote at Dreamforce 2021 in San Francisco, alongside update on Slack integrations

• September 21, 2021 21 Sep'21

  IDC: Salesforce-related economic activity will create 271,000 UK jobs and £52bn in sales by 2026

  IDC research published on the eve of Dreamforce 2021 claims Salesforce-related economic activity will create 271,000 British jobs by 2026 and stoke £52bn in revenue

• August 29, 2021 29 Aug'21

  Mainland Chinese businesses lead tech adoption in APAC

  Chinese firms are more likely than others in Asia-Pacific to tap on artificial intelligence and business intelligence among other technologies to drive innovation

• August 24, 2021 24 Aug'21

  How Zendesk is gearing up for growth in APAC

  Zendesk has its eye on Japan and the enterprise segment while building up its partner ecosystem to grow its business in the Asia-Pacific region

• August 12, 2021 12 Aug'21

  Same-day delivery firm CitySprint fields Salesforce for customers

  Same-day delivery specialist CitySprint uses Salesforce across its contact management, sales and marketing teams

• August 05, 2021 05 Aug'21

  Vodafone Spain modernises customer relationship management platform with Amdocs

  Modernisation programme aims to enable Vodafone Spain to reduce the total cost of ownership and improve operational efficiency, automation and performance of its CRM system

• July 30, 2021 30 Jul'21

  Government opens up SME digital support programme for suppliers

  Help to Grow: Digital scheme aims to help small businesses access productivity-enhancing software, and suppliers are now encouraged to register as approved suppliers

• July 21, 2021 21 Jul'21

  SAP Q2 2021: revenue down 1%, 600 new S/4 Hana signups

  SAP has reported second-quarter 2021 revenue of €6.669bn, down 1% on the same year-ago quarter. Cloud revenue has increased by 11% to €2.276bn, just over one-third of the total, and 250 customers claimed for new Rise with SAP package in the quarter

• July 07, 2021 07 Jul'21

  Clara Shih, CEO, Salesforce Service Cloud on the shape of post-pandemic service work

  Salesforce Service Cloud CEO Clara Shih has returned to the supplier after a period as a founder CEO and sees the future of contact centre and field service with relatively fresh eyes

• June 24, 2021 24 Jun'21

  Salesforce declares AWS partnership to enable intelligent applications

  Salesforce and Amazon Web Services have declared a ‘strategic partnership’ that is claimed to enable the easier creation of artificial intelligence-infused applications

• June 03, 2021 03 Jun'21

  Sapphire 2021: Klein vaunts rebooted Ariba business network as sustainability driver

  At the virtual Sapphire 2021 conference, SAP CEO Christian Klein trumpeted the supplier’s procurement network, Ariba, as the core of a revamped global engine for promoting sustainable economic growth

• May 26, 2021 26 May'21

  Disabled travellers promised better train journeys by Passenger Assistance app

  An app developed by UK startup Transreport for the Rail Delivery Group aims to improve train travel for disabled passengers

• May 07, 2021 07 May'21

  Monmouthshire County Council digitises HR with Zellis cloud

  Monmouthshire County Council is using a cloud HR system from Zellis as part of its digital transformation programme, aimed at being lean and agile

• April 27, 2021 27 Apr'21

  Leaky Azure storage account puts software developer IP at risk

  Source code for multiple products was left exposed in an unsecured Microsoft Azure cloud storage account, say researchers, but attributing responsibility for the error has proved difficult

• April 21, 2021 21 Apr'21

  EMEA business leaders out of touch with employees’ needs in new hybrid workplace

  Research finds more alignment with staff is needed for firms to address the new hybrid world of work but nearly half of businesses plan tech investments to further improve the workplace experience

• April 08, 2021 08 Apr'21

  Inside Microsoft’s industry cloud strategy

  Microsoft dives deeper into its industry cloud strategy and what it means for enterprises in the Asia-Pacific region