News

Customer relationship management (CRM)

• January 01, 2019 01 Jan'19

  SAP user group’s Cooper: Indirect licensing progress welcome but slow

  SAP UK&I User Group chair Paul Cooper on the state of play between SAP and users: sanguine about end of ECC6; S/4 adoption growth steady, indirect licensing still an issue; and C/4 remains unknown

• December 31, 2018 31 Dec'18

  Top 10 business applications stories of 2018

  The steady modernisation of ERP systems, as they edge to the cloud and are complemented by new-generation customer software, was markedly evident this year. And blockchain and AI are making inroads

• December 12, 2018 12 Dec'18

  Christmas charity appeal increases donations with cloud-based comms

  St Martin-in-the-Fields Charity is using a pop-up cloud contact centre from supplier Sesui to help run its annual Christmas appeal in partnership with the BBC

• November 20, 2018 20 Nov'18

  How Singapore Airlines is flying the digital skies

  Top Asian carrier Singapore Airlines has been building a digital foundation to fend off potential disruption, but it is not just the IT team that is leading the charge

• November 12, 2018 12 Nov'18

  UKISUG 2018: Upswing for S/4 Hana, C/4 Hana unknown to 39%

  UK and Ireland SAP User Group discloses research showing steady rise in S/4 Hana implementation, but C/4 Hana is still an unknown quantity

• November 08, 2018 08 Nov'18

  Privacy International files GDPR complaint against Oracle

  General Data Protection Regulation complaints against Oracle and six other companies filed with Information Commissioner’s Office

• November 01, 2018 01 Nov'18

  SAP’s Atzberger vaunts front to back office capability

  Alex Atzberger, president, SAP Customer Experience, recently went through the company’s customer-focused software strategy with Computer Weekly

• October 31, 2018 31 Oct'18

  Triumph Motorcycles kick-starts changes with high-tech HR

  The Leicestershire-based motorcycle company is deploying IT systems to give customers and its own staff a ‘premium brand experience’

• October 30, 2018 30 Oct'18

  How Avanade keeps pace with Microsoft and the market

  Systems integrator Avanade has had to adapt to Microsoft’s evolution into an “ecosystem platform” that includes open-source software

• October 24, 2018 24 Oct'18

  Oracle Open World 2018: CEO Mark Hurd says SAP ERP customers will defect

  Oracle co-CEO Mark Hurd opined at Open World that SAP ECC6 customers will defect, in some measure, to Oracle in preference to S/4 Hana

• October 23, 2018 23 Oct'18

  Software suites will dominate the business applications market

  Oracle co-CEO Mark Hurd contends that having a common user interface and the ability to support data flows across a business are key capabilities that will spur the dominance of software suites over time

• October 18, 2018 18 Oct'18

  SAP Q3 2018: Cloud revenue up 39%

  SAP’s Q3 2018 results show cloud revenue now at 22% of total and indicate momentum. S/4 Hana customers number 9,500

• October 10, 2018 10 Oct'18

  SAP Customer Experience Live 2018: SAP steps up C/4 Hana efforts

  SAP has used its Customer Experience Live conference in Barcelona to flesh out its C/4 Hana offer

• September 26, 2018 26 Sep'18

  Dreamforce 18: Benioff calls for ‘inclusive capitalism’

  At Dreamforce 2018 in San Francisco, Salesforce founder and co-CEO Marc Benioff argued for what he called “inclusive capitalism” and urged the technology industry to set the highest possible ethical standards

• September 25, 2018 25 Sep'18

  Dreamforce 18: Salesforce vaunts Apple partnership and 'Customer 360'

  As Dreamforce 2018 gets underway in San Francisco, Salesforce trumpets a partnership with Apple, a customer 360 service, and an upgrade to its MuleSoft “Anypoint” platform