News

Customer relationship management (CRM)

• February 12, 2020 12 Feb'20

  Accenture’s tech vision draws inspiration from Black Mirror

  Last year’s “Bandersnatch” Black Mirror episode on Netflix highlights a new opportunity for business, according to Accenture

• February 04, 2020 04 Feb'20

  Australia’s NAB taps AI to create brand voice

  Using Amazon’s artificial intelligence smarts, National Australia Bank has developed a unique brand voice that will greet customers who dial up its contact centre

• January 31, 2020 31 Jan'20

  Australia’s Iconic Hotels taps cloud for speed and cost savings

  The independent hotel operator in the Australian Capital Territory has saved IT manpower and costs by moving from an on-premise hospitality management system to a cloud-based application

• January 27, 2020 27 Jan'20

  LV= rolls out smart speaker skill

  General insurance firm says customers will receive answers to commonly asked questions by invoking the skill on Alexa or Google Home Assistant

• January 15, 2020 15 Jan'20

  Case study: How Trainline keeps customers satisfied

  The Trainline is encouraging customers to discover cheaper rail fares for the same journey with its AI-enabled SplitSave option

• December 27, 2019 27 Dec'19

  Top 10 business applications stories of 2019

  The steady incursion of artificial intelligence into enterprise software was a major theme behind Computer Weekly’s in-depth stories in this area in 2019

• December 10, 2019 10 Dec'19

  APAC IT leaders lay out priorities for 2020

  Robotic process automation and data analytics are among the top priorities for IT leaders in the Asia-Pacific region in the new year

• December 05, 2019 05 Dec'19

  London mayor Sadiq Khan opens Salesforce’s Ohana floor

  Opening coincides with Salesforce announcing $1.25m funding for education charity Ark and a Pathfinder training programme

• December 02, 2019 02 Dec'19

  UKISUG 2019: Qualtrics unknown to 43% of SAP customers

  On the opening day of its annual conference, the UK and Ireland SAP User Group unveils member research showing scant awareness of Qualtrics, and continuing slow adoption of S/4 Hana

• November 22, 2019 22 Nov'19

  Obama at Dreamforce 2019: Leaders orchestrate the conversation

  Former US president Barack Obama spoke in a fireside chat with Salesforce co-founder Marc Benioff at Dreamforce 2019. He cautioned on the dangers of the information age and offered some advice for business leaders

• November 21, 2019 21 Nov'19

  HSBC builds API digital platform with MuleSoft to forward open banking

  At Dreamforce 2019, HSBC announced the building of a digital platform with Salesforce MuleSoft to forward open banking opportunities

• November 20, 2019 20 Nov'19

  Dreamforce 2019: Benioff puts data centre stage as protestors disrupt speech

  Salesforce founder and co-CEO outlines data integration and data visualisation product vision underpinned by MuleSoft and garnished with Tableau

• November 15, 2019 15 Nov'19

  Businesses move key applications off public cloud to save costs

  A new study has shown that while many enterprises are able to keep public cloud costs under control, spending can quickly escalate

• November 15, 2019 15 Nov'19

  How Slack is going beyond messaging in enterprise play

  Deeper integrations with business applications and data residency support are part of Slack’s broader strategy to penetrate deeper into the enterprise

• October 29, 2019 29 Oct'19

  How Aussie Broadband is improving service levels with automation

  Australian telco Aussie Broadband has improved customer service though automation, even with a lean team and a growing subscriber base