News
Customer relationship management (CRM)
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January 29, 2019
29
Jan'19
SAP FY 2018: Cloud revenue nears €5bn, 10,500 customers for S/4 Hana
SAP’s full-year 2018 results show cloud revenue at 20% of the total, which was €24.7bn, while the fourth quarter saw 1,000 customers added to its flagship S/4 Hana
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January 01, 2019
01
Jan'19
SAP user group’s Cooper: Indirect licensing progress welcome but slow
SAP UK&I User Group chair Paul Cooper on the state of play between SAP and users: sanguine about end of ECC6; S/4 adoption growth steady, indirect licensing still an issue; and C/4 remains unknown
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December 31, 2018
31
Dec'18
Top 10 business applications stories of 2018
The steady modernisation of ERP systems, as they edge to the cloud and are complemented by new-generation customer software, was markedly evident this year. And blockchain and AI are making inroads
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December 12, 2018
12
Dec'18
Christmas charity appeal increases donations with cloud-based comms
St Martin-in-the-Fields Charity is using a pop-up cloud contact centre from supplier Sesui to help run its annual Christmas appeal in partnership with the BBC
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November 20, 2018
20
Nov'18
How Singapore Airlines is flying the digital skies
Top Asian carrier Singapore Airlines has been building a digital foundation to fend off potential disruption, but it is not just the IT team that is leading the charge
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November 12, 2018
12
Nov'18
UKISUG 2018: Upswing for S/4 Hana, C/4 Hana unknown to 39%
UK and Ireland SAP User Group discloses research showing steady rise in S/4 Hana implementation, but C/4 Hana is still an unknown quantity
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November 08, 2018
08
Nov'18
Privacy International files GDPR complaint against Oracle
General Data Protection Regulation complaints against Oracle and six other companies filed with Information Commissioner’s Office
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November 01, 2018
01
Nov'18
SAP’s Atzberger vaunts front to back office capability
Alex Atzberger, president, SAP Customer Experience, recently went through the company’s customer-focused software strategy with Computer Weekly
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October 31, 2018
31
Oct'18
Triumph Motorcycles kick-starts changes with high-tech HR
The Leicestershire-based motorcycle company is deploying IT systems to give customers and its own staff a ‘premium brand experience’
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October 30, 2018
30
Oct'18
How Avanade keeps pace with Microsoft and the market
Systems integrator Avanade has had to adapt to Microsoft’s evolution into an “ecosystem platform” that includes open-source software
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October 24, 2018
24
Oct'18
Oracle Open World 2018: CEO Mark Hurd says SAP ERP customers will defect
Oracle co-CEO Mark Hurd opined at Open World that SAP ECC6 customers will defect, in some measure, to Oracle in preference to S/4 Hana
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October 23, 2018
23
Oct'18
Software suites will dominate the business applications market
Oracle co-CEO Mark Hurd contends that having a common user interface and the ability to support data flows across a business are key capabilities that will spur the dominance of software suites over time
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October 18, 2018
18
Oct'18
SAP Q3 2018: Cloud revenue up 39%
SAP’s Q3 2018 results show cloud revenue now at 22% of total and indicate momentum. S/4 Hana customers number 9,500
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October 10, 2018
10
Oct'18
SAP Customer Experience Live 2018: SAP steps up C/4 Hana efforts
SAP has used its Customer Experience Live conference in Barcelona to flesh out its C/4 Hana offer
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September 26, 2018
26
Sep'18
Dreamforce 18: Benioff calls for ‘inclusive capitalism’
At Dreamforce 2018 in San Francisco, Salesforce founder and co-CEO Marc Benioff argued for what he called “inclusive capitalism” and urged the technology industry to set the highest possible ethical standards
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September 25, 2018
25
Sep'18
Dreamforce 18: Salesforce vaunts Apple partnership and 'Customer 360'
As Dreamforce 2018 gets underway in San Francisco, Salesforce trumpets a partnership with Apple, a customer 360 service, and an upgrade to its MuleSoft “Anypoint” platform
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September 14, 2018
14
Sep'18
How SAP is riding on Asia’s growth story
The enterprise software behemoth’s Asia-Pacific business is growing and believes its latest C/4 Hana suite is uniquely geared to the scale of the region
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September 14, 2018
14
Sep'18
Adobe’s Vittal: AI ‘bigger than the web’, and in use at Swisscom
Adobe and one of its customers used the DMEXCO digital marketing conference and exhibition in Cologne to talk about artificial intelligence efforts and spell out what each sees as their value
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September 05, 2018
05
Sep'18
Slow cloud take-up among IT execs limits joined-up customer experience
Cloud computing promises to declutter IT and link systems easily. Despite the benefits, adoption of the cloud for customer engagement remains low
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September 03, 2018
03
Sep'18
CIO interview: Ian Cohen, global CIO, Addison Lee
Addison Lee’s global CIO is building a business strategy and ensuring the transport company has a flexible platform for growth
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August 21, 2018
21
Aug'18
CIO interview: Celia Pronto, chief customer and digital officer, Casual Dining Group
Casual Dining Group’s chief customer and digital officer, Celia Pronto, is overhauling technology, consolidating IT and improving collaboration across its 300 restaurants
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August 17, 2018
17
Aug'18
CIOs being welcomed back to marketing
The role of CIOs in shaping the technology buying decisions of marketers is being reinstated as more marketers realise the importance of integrating their services with IT systems
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July 31, 2018
31
Jul'18
3 Hong Kong gears up for 5G with “epic” transformation
The Hong Kong telco is putting in an advanced technical architecture that will streamline and automate internal processes and IT as it prepares for the 5G era
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July 20, 2018
20
Jul'18
Cloud sales stoke Microsoft’s strong growth
Microsoft says cloud-based Office products made a huge contribution to sales growth
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July 19, 2018
19
Jul'18
SAP Q2 2018: Cloud revenue shows momentum, 600 more S/4 customers
SAP’s second-quarter results show cloud revenue now at one-fifth of total, indicating momentum. S/4 Hana customers now number 8,900
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July 11, 2018
11
Jul'18
Oracle’s deal with Chile should go global
UK Oracle users may eventually see the ripple effect of a court ruling in a country almost 7,500 miles away
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July 02, 2018
02
Jul'18
Singapore’s Fullerton Health gears up for the cloud
Private healthcare service provider Fullerton Health is moving business applications to Microsoft’s cloud services before rolling out data analytics and artificial intelligence to enhance operations and patient care
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June 27, 2018
27
Jun'18
HSBC puts humanoid in New York branch
HSBC has put its first humanoid member of staff into a branch role in New York City
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June 26, 2018
26
Jun'18
Liberty Global picks Cisco to transform customer service ops
Virgin Media parent enlists Cisco in a bid to transform its customer service experience across Europe
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June 06, 2018
06
Jun'18
What SAP C/4 Hana means for the APAC enterprises
The cloud-based CRM suite could find takers, but it may not be enticing enough for Salesforce.com CRM customers that also run SAP’s ERP software to make the switch
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June 06, 2018
06
Jun'18
Sapphire 2018: SAP will take over CRM market, says McDermott
SAP’s chief executive Bill McDermott tells 2018 Sapphire conference the supplier will storm the CRM market with its C/4 Hana business applications suite
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May 29, 2018
29
May'18
Policy Exchange report calls for GDS to be moved to DCMS
Think-tank wants Government Digital Service to create a “single digital government account” for citizens, and says bringing the organisation into the Department for Digital, Media, Culture and Sport will improve focus on “all aspects of digital ...
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May 21, 2018
21
May'18
IT hub shadowed by Everest gives opportunities to homegrown IT professionals
Katmandu is the choice for offshore delivery for increasing numbers of multinational companies and is becoming more attractive to local IT professionals as a result
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May 17, 2018
17
May'18
Case study: British Airways’ global B2B sales gathered under Salesforce cloud
British Airways has gathered its international business-to-business sales under Salesforce Sales Cloud to bust silos
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May 09, 2018
09
May'18
NatWest fintech investments bear fruit as SME loans platform goes live
Online lending platform enables small businesses to apply for loans of up to £150,000 in 10 minutes
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April 24, 2018
24
Apr'18
SAP Q1 2018: Cloud revenue breaks €1bn, 400 more S/4 customers
SAP’s overall first-quarter revenue was flat, but cloud revenue and profitability were up, while its S/4 Hana customer base stands at 8,300
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March 20, 2018
20
Mar'18
Oracle Q3 2017-18 results see cloud revenue grow to $1.6bn
Oracle’s third-quarter results for fiscal year 2018 show an increase of almost 7% of overall revenue to $9.8bn, of which 18% was cloud
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March 19, 2018
19
Mar'18
How airlines are gearing up for the digital shift
Asian carriers are counting on personalised services, blockchain-enabled loyalty programmes, automation and predictive maintenance to lower costs and improve passenger experience
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March 05, 2018
05
Mar'18
Yorkshire Building Society implements cloud banking platform
Yorkshire Building Society is using a cloud-based banking platform built on Salesforce.com to automate manual tasks
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February 28, 2018
28
Feb'18
AI must develop for the greater good and cut government admin
A group of experts explored the issues of UK policy and funding in artificial intelligence at a recent seminar in London. We report on the discussion
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February 21, 2018
21
Feb'18
Why digital customer experience requires business transformation
Research shows that customer experience will boost business, but IT and the people across the organisation need to embrace data analytics
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February 19, 2018
19
Feb'18
Take-up of chatbots will accelerate over next two years
Chatbots and artificial intelligence are becoming an increasingly important part of customer services
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February 02, 2018
02
Feb'18
Google Q4 results show businesses are buying into its public cloud
The Google Cloud Platform is earning the search engine giant $1bn per quarter. Expect more cloud investment this year
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February 02, 2018
02
Feb'18
CIO interview: Aaron Powell, CDO, NHS Blood and Transplant
NHS Blood and Transplant chief digital officer Aaron Powell explains why pushing a digital transformation agenda has a real impact on people’s lives
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February 02, 2018
02
Feb'18
Faster data is a safer bet for risk exposure
Betting platform service supplier FSB Technology (UK) has used GridGain’s in-memory database to support its existing PostgreSQL transactional system
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January 25, 2018
25
Jan'18
Robots are needed to manage the automation robots
The next decade will see robots transform from invisible forces obeying our commands to lifelike objects interacting with humans on a daily basis
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January 22, 2018
22
Jan'18
2018 UK software budgets double for AI and blockchain
Artificial intelligence and blockchain initiatives are earmarked for a doubling of investment, finds the Computer Weekly/TechTarget IT Priorities survey for 2018
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January 18, 2018
18
Jan'18
Demand for cloud services drives increase in IT outsourcing
Cloud services spending in Europe, the Middle East and Africa offset a drop in traditional IT outsourcing in 2017
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January 16, 2018
16
Jan'18
Financial savings just the beginning for CIOs who understand code quality
Businesses need to understand the quality of the code in their applications if they are to avoid unnecessary costs and glitches
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January 10, 2018
10
Jan'18
Marks and Spencer eyes £30m annual cost savings from digital-first retail push
High-street retailer has fleshed out plans to put digital at the heart of its business to boost operational efficiency in response to changing consumer demands