News
Customer relationship management (CRM)
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November 06, 2012
06
Nov'12
EDF blames system upgrade for customer complaint failures
EDF blames a system upgrade for failing to handle customer complaints to standard, but says it will resolve the issue by the end of the year
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September 19, 2012
19
Sep'12
Activision uses Salesforce to serve gaming community
The Call of Duty designers use the Service Cloud and Chatter Communities to solve customer queries