News

Customer relationship management (CRM)

  • January 26, 2024 26 Jan'24

    8x8 enhances experience communications as a service suite

    XCaaS platform to now include capabilities such as AI-generated post-meeting smart summaries and action items, omnichannel experiences, global workforce support, and deeper technology partner integrations

  • January 22, 2024 22 Jan'24

    AI ushering new era of intelligent CX

    Annual customer experience trends report reveals that 68% of UK customer experience leaders believe chatbots can help build a stronger emotional connection with clients, with AI now the norm

  • December 27, 2023 27 Dec'23

    Top 10 business applications stories of 2023

    Generative AI has become unavoidable for business applications suppliers. C-level executives offer insights here, while the fundamentals of user enterprise software strategy remain visible beneath the AI froth

  • December 12, 2023 12 Dec'23

    Top IT predictions in APAC in 2024

    Generative AI will continue to leave its mark on many areas in business and IT, along with other trends such as sustainability, cyber security and smart factories that are expected to shape the region’s technology landscape in 2024