News
Customer relationship management (CRM)
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April 09, 2015
09
Apr'15
CIO interview: Fernando Birman, head of the digital office, Solvay
After years of IT work to support major M&A activity, global chemicals company Solvay is focusing on innovation to drive internal efficiency
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April 09, 2015
09
Apr'15
InfoVista buys Ipanema to boost application performance offer
Network management supplier InfoVista buys application and network performance firm Ipanema to realise software-defined WAN ambitions
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April 08, 2015
08
Apr'15
CIO interview: Bruna Pellicci, global head of IT, Ashurst
Global law firm Ashurst is rolling out a new IT strategy based on single platforms worldwide for its core business areas
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March 30, 2015
30
Mar'15
KPMG teams up with Microsoft to boost enterprise cloud adoption
Advisory firm to draw on Microsoft technologies to deliver cloud-based data analytics, and business transformation services to clients
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March 19, 2015
19
Mar'15
Holland & Barrett outsources data handling to ITC Infotech
IT services firm ITC Infotech manages customer data for health food business to help it glean business value from the information
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March 11, 2015
11
Mar'15
Microsoft Azure brings success for McDonald's Sweden
McDonald's Sweden's Microsoft Azure system is named best-in-class across the fast food organisation's global operation
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January 07, 2015
07
Jan'15
Case study: UniCredit uses Fico to apply prescriptive analytics to risk management
Italian bank UniCredit is using Fico software to apply prescriptive analytics to risk management
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December 19, 2014
19
Dec'14
CIO interview: Mark Maddocks, Cambridge University Press
Technology has prompted unprecedented innovation and transformation in the media sector – Cambridge University Press is no exception
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December 11, 2014
11
Dec'14
DECC publishes annual report on delayed smart meter scheme
The Department of Energy and Climate Change has published its annual report on the roll-out of smart electricity and gas meters
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December 11, 2014
11
Dec'14
Avaya brings contact centres to Google Chromebooks
Avaya and Google team up to streamline customer service agent workflows by enabling desktop contact centres on Chromebooks
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November 12, 2014
12
Nov'14
Amazon not the biggest threat to high street retailers
Competition from online-only traders does not pose the biggest threat to high street retailers, with cautious attitudes a bigger risk
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November 11, 2014
11
Nov'14
Qantas puts Oracle ERP in the cloud with Tata Consultancy Services
Airline Qantas signs IT outsourcing services firm TCS to upgrade its Oracle ERP platform and move it into the cloud
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October 10, 2014
10
Oct'14
Fear and loathing could hold back UK internet of things, says KPMG report
More than two-thirds of UK consumers fear growing number of interconnected devices make it too easy for things to go wrong
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September 30, 2014
30
Sep'14
Oracle OpenWorld 2014: Xerox aligns business and IT in streamlining applications
Xerox's IT division has been working with the business to standardise its HR management on a global basis
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September 15, 2014
15
Sep'14
Salesforce issues advice on avoiding Dyreza attack
Salesforce has issued a set of guidelines on tightening security after a number of its customers were targeted by the Dyreza email virus
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August 21, 2014
21
Aug'14
Load balancing supports Kent County Council's VDI project
Kent County Council picks Kemp Technologies load balancers to support a deployment of VMware Horizon View and Workspace across its estate
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August 19, 2014
19
Aug'14
Bayern Munich teams up with SAP to hit sporting and commercial goals
FC Bayern Munich and SAP today cemented a sports analytics and enterprise software partnership at the club’s Allianz Arena
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August 19, 2014
19
Aug'14
FT turns to cloud to manage advertising bookings
Business newspaper replaces 20-year-old ad-booking system with a cloud-based service
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June 24, 2014
24
Jun'14
Why customer service automation goes awry
Customer service automation brings speed and improved quality to the effort of serving consumers. If poorly managed, it can also do the opposite.
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June 16, 2014
16
Jun'14
Travel group Expedia aims to predict your holiday plans
Travel group Expedia is developing technology that will predict the needs of its customers before they call about their travel plans
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May 19, 2014
19
May'14
SAP certifies core business apps to run on Microsoft Azure
From June, users of SAP Business Suite software, Business All-In-One solution, SAP Mobile Platform, SAP Adaptive Server Enterprise and Hana platform will be able to run them on Azure
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March 14, 2014
14
Mar'14
Interview: Charles Phillips, CEO, Infor
Charles Phillips is at a critical point in his role at Infor. Over the past three years as CEO he has invested heavily in overhauling the company's enterprise software
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February 25, 2014
25
Feb'14
Flexibility and integration drove NatWest Microsoft Dynamics migration
NatWest Business Banking selected Microsoft Dynamics CRM when it realised it needed full CRM capability
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February 07, 2014
07
Feb'14
Met Police releases ‘Total Technology’ IT strategy
The Metropolitan Police Service has released a three to four-year plan on how to transform the use of technology in the organisation
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February 04, 2014
04
Feb'14
Satya Nadella replaces Steve Ballmer as Microsoft CEO
Microsoft has named Satya Nadella as CEO almost six months after former incumbent Steve Ballmer announced his retirement
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January 28, 2014
28
Jan'14
BBC failed to get "sufficient grip” over failed DMI project, says NAO
The National Audit Office has slammed the BBC over its failed Digital Media Initiative (DMI), project saying the broadcaster was “too optimistic” and the BBC executive “did not have sufficient grip of the programme"
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December 05, 2013
05
Dec'13
700,000 benefit claimants miss out on Universal Credit deadline
The secretary for work and pensions has admitted the Universal Credit benefit scheme will miss its 2017 deadline
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November 21, 2013
21
Nov'13
Pegasystems CEO Alan Trefler plans his next move for the $500m software company
Alan Trefler discusses his plans for Pegasystems, the BPM and CRM specialist that has grown into a $500m a year company
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November 20, 2013
20
Nov'13
Case study: McGraw-Hill Education mobilises with Salesforce
The educational resources provider utilises Salesforce to develop a mobile app and get its sales reps selling more on campus
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September 26, 2013
26
Sep'13
Oracle OpenWorld 2013: Tesco takes a multi-channel approach to customer experience
Tesco has been using an array of Oracle technology, including its customer experience (CX) portfolio to turn the company in a multi-channel retailer
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July 15, 2013
15
Jul'13
Lower uptake of cloud, ICT limiting medium-sized enterprises' productivity: CEBR
Medium-sized enterprises in the UK lagging behind large businesses in terms of productivity, because of lower adoption of ICT and cloud
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June 11, 2013
11
Jun'13
Lloyds customer complaints plummet after automating manual processes
Lloyds is claiming dramatic improvements in the quality of its customer service after automating manual banking processes
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June 06, 2013
06
Jun'13
SAP buys e-commerce company Hybris to move into CRM market
SAP is moving into the CRM market with its purchase of Hybris, a Swiss customer relationship management (CRM) supplier
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June 06, 2013
06
Jun'13
Sports performance data analytics fuels Opta’s business expansion
Football performance data could play a role in clubs’ scouting efforts, and even in footballer market evaluation, according to OptaSports Data
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June 04, 2013
04
Jun'13
Whitehall should use Twitter to engage public in open policy-making, say MPs
Government should use Twitter for an ‘open policy’ approach, says the Public Administration Select Committee (PASC)
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May 21, 2013
21
May'13
Gartner: Big data will transform customer relationship management technology
CIOs need to start thinking how to integrate big data into their customer relationship management (CRM) systems, says technology analyst
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April 09, 2013
09
Apr'13
CIO interview: Mary Hensher, IT director, Cancer Research UK
Charity Cancer Research has felt the impact of recession on fundraising and the need to innovate through technology is more important than ever
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March 05, 2013
05
Mar'13
Are CIOs losing relevance or will they just change their spots?
The CIO is an evolving role and changes in technology and budgets, mean it is shifting more towards governance
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February 05, 2013
05
Feb'13
Interview: John Harris, vice-president of global enterprise architecture, Aimia
Aimia, the organisation behind retail loyalty programme Nectar, is overhauling its IT to make the most of customer data
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January 08, 2013
08
Jan'13
Are software audits good for your health?
The Business Software Alliance's claim that 90% of all audit letters sent in 2012 were the result of tips from whistle-blowers is a wake-up call to CIOs
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December 18, 2012
18
Dec'12
Mott MacDonald rolls out Microsoft software globally
Engineering firm Mott MacDonald is rolling out Microsoft products globally over the next year as it moves towards a Microsoft-centric business strategy
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November 06, 2012
06
Nov'12
EDF blames system upgrade for customer complaint failures
EDF blames a system upgrade for failing to handle customer complaints to standard, but says it will resolve the issue by the end of the year
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September 19, 2012
19
Sep'12
Activision uses Salesforce to serve gaming community
The Call of Duty designers use the Service Cloud and Chatter Communities to solve customer queries