News

Customer relationship management (CRM)

• September 25, 2018 25 Sep'18

  Dreamforce 18: Salesforce vaunts Apple partnership and 'Customer 360'

  As Dreamforce 2018 gets underway in San Francisco, Salesforce trumpets a partnership with Apple, a customer 360 service, and an upgrade to its MuleSoft “Anypoint” platform

• September 14, 2018 14 Sep'18

  How SAP is riding on Asia’s growth story

  The enterprise software behemoth’s Asia-Pacific business is growing and believes its latest C/4 Hana suite is uniquely geared to the scale of the region

• September 14, 2018 14 Sep'18

  Adobe’s Vittal: AI ‘bigger than the web’, and in use at Swisscom

  Adobe and one of its customers used the DMEXCO digital marketing conference and exhibition in Cologne to talk about artificial intelligence efforts and spell out what each sees as their value

• September 05, 2018 05 Sep'18

  Slow cloud take-up among IT execs limits joined-up customer experience

  Cloud computing promises to declutter IT and link systems easily. Despite the benefits, adoption of the cloud for customer engagement remains low

• September 03, 2018 03 Sep'18

  CIO interview: Ian Cohen, global CIO, Addison Lee

  Addison Lee’s global CIO is building a business strategy and ensuring the transport company has a flexible platform for growth

• August 21, 2018 21 Aug'18

  CIO interview: Celia Pronto, chief customer and digital officer, Casual Dining Group

  Casual Dining Group’s chief customer and digital officer, Celia Pronto, is overhauling technology, consolidating IT and improving collaboration across its 300 restaurants

• August 17, 2018 17 Aug'18

  CIOs being welcomed back to marketing

  The role of CIOs in shaping the technology buying decisions of marketers is being reinstated as more marketers realise the importance of integrating their services with IT systems

• July 31, 2018 31 Jul'18

  3 Hong Kong gears up for 5G with “epic” transformation

  The Hong Kong telco is putting in an advanced technical architecture that will streamline and automate internal processes and IT as it prepares for the 5G era

• July 20, 2018 20 Jul'18

  Cloud sales stoke Microsoft’s strong growth

  Microsoft says cloud-based Office products made a huge contribution to sales growth

• July 19, 2018 19 Jul'18

  SAP Q2 2018: Cloud revenue shows momentum, 600 more S/4 customers

  SAP’s second-quarter results show cloud revenue now at one-fifth of total, indicating momentum. S/4 Hana customers now number 8,900

• July 11, 2018 11 Jul'18

  Oracle’s deal with Chile should go global

  UK Oracle users may eventually see the ripple effect of a court ruling in a country almost 7,500 miles away

• July 02, 2018 02 Jul'18

  Singapore’s Fullerton Health gears up for the cloud

  Private healthcare service provider Fullerton Health is moving business applications to Microsoft’s cloud services before rolling out data analytics and artificial intelligence to enhance operations and patient care

• June 27, 2018 27 Jun'18

  HSBC puts humanoid in New York branch

  HSBC has put its first humanoid member of staff into a branch role in New York City

• June 26, 2018 26 Jun'18

  Liberty Global picks Cisco to transform customer service ops

  Virgin Media parent enlists Cisco in a bid to transform its customer service experience across Europe

• June 06, 2018 06 Jun'18

  What SAP C/4 Hana means for the APAC enterprises

  The cloud-based CRM suite could find takers, but it may not be enticing enough for Salesforce.com CRM customers that also run SAP’s ERP software to make the switch

• June 06, 2018 06 Jun'18

  Sapphire 2018: SAP will take over CRM market, says McDermott

  SAP’s chief executive Bill McDermott tells 2018 Sapphire conference the supplier will storm the CRM market with its C/4 Hana business applications suite

• May 29, 2018 29 May'18

  Policy Exchange report calls for GDS to be moved to DCMS

  Think-tank wants Government Digital Service to create a “single digital government account” for citizens, and says bringing the organisation into the Department for Digital, Media, Culture and Sport will improve focus on “all aspects of digital ...

• May 21, 2018 21 May'18

  IT hub shadowed by Everest gives opportunities to homegrown IT professionals

  Katmandu is the choice for offshore delivery for increasing numbers of multinational companies and is becoming more attractive to local IT professionals as a result

• May 17, 2018 17 May'18

  Case study: British Airways’ global B2B sales gathered under Salesforce cloud

  British Airways has gathered its international business-to-business sales under Salesforce Sales Cloud to bust silos

• May 09, 2018 09 May'18

  NatWest fintech investments bear fruit as SME loans platform goes live

  Online lending platform enables small businesses to apply for loans of up to £150,000 in 10 minutes

• April 24, 2018 24 Apr'18

  SAP Q1 2018: Cloud revenue breaks €1bn, 400 more S/4 customers

  SAP’s overall first-quarter revenue was flat, but cloud revenue and profitability were up, while its S/4 Hana customer base stands at 8,300

• March 20, 2018 20 Mar'18

  Oracle Q3 2017-18 results see cloud revenue grow to $1.6bn

  Oracle’s third-quarter results for fiscal year 2018 show an increase of almost 7% of overall revenue to $9.8bn, of which 18% was cloud

• March 19, 2018 19 Mar'18

  How airlines are gearing up for the digital shift

  Asian carriers are counting on personalised services, blockchain-enabled loyalty programmes, automation and predictive maintenance to lower costs and improve passenger experience

• March 05, 2018 05 Mar'18

  Yorkshire Building Society implements cloud banking platform

  Yorkshire Building Society is using a cloud-based banking platform built on Salesforce.com to automate manual tasks

• February 28, 2018 28 Feb'18

  AI must develop for the greater good and cut government admin

  A group of experts explored the issues of UK policy and funding in artificial intelligence at a recent seminar in London. We report on the discussion

• February 21, 2018 21 Feb'18

  Why digital customer experience requires business transformation

  Research shows that customer experience will boost business, but IT and the people across the organisation need to embrace data analytics

• February 19, 2018 19 Feb'18

  Take-up of chatbots will accelerate over next two years

  Chatbots and artificial intelligence are becoming an increasingly important part of customer services

• February 02, 2018 02 Feb'18

  Google Q4 results show businesses are buying into its public cloud

  The Google Cloud Platform is earning the search engine giant $1bn per quarter. Expect more cloud investment this year

• February 02, 2018 02 Feb'18

  CIO interview: Aaron Powell, CDO, NHS Blood and Transplant

  NHS Blood and Transplant chief digital officer Aaron Powell explains why pushing a digital transformation agenda has a real impact on people’s lives

• February 02, 2018 02 Feb'18

  Faster data is a safer bet for risk exposure

  Betting platform service supplier FSB Technology (UK) has used GridGain’s in-memory database to support its existing PostgreSQL transactional system

• January 25, 2018 25 Jan'18

  Robots are needed to manage the automation robots

  The next decade will see robots transform from invisible forces obeying our commands to lifelike objects interacting with humans on a daily basis

• January 22, 2018 22 Jan'18

  2018 UK software budgets double for AI and blockchain

  Artificial intelligence and blockchain initiatives are earmarked for a doubling of investment, finds the Computer Weekly/TechTarget IT Priorities survey for 2018

• January 18, 2018 18 Jan'18

  Demand for cloud services drives increase in IT outsourcing

  Cloud services spending in Europe, the Middle East and Africa offset a drop in traditional IT outsourcing in 2017

• January 16, 2018 16 Jan'18

  Financial savings just the beginning for CIOs who understand code quality

  Businesses need to understand the quality of the code in their applications if they are to avoid unnecessary costs and glitches

• January 10, 2018 10 Jan'18

  Marks and Spencer eyes £30m annual cost savings from digital-first retail push

  High-street retailer has fleshed out plans to put digital at the heart of its business to boost operational efficiency in response to changing consumer demands

• January 08, 2018 08 Jan'18

  IT Priorities 2018: ANZ ups ante on cloud services and software

  Organisations in Australia and New Zealand are bullish on IT spending, particularly in cloud infrastructure services, cloud applications and all-flash storage arrays

• December 19, 2017 19 Dec'17

  Top 10 enterprise IT in the Nordics stories in 2017

  The Nordic region might be best known in IT circles for its startup communities – but it has much more to offer

• December 06, 2017 06 Dec'17

  Mayor of London opens Bangalore office to strengthen links with Indian businesses

  City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital

• November 22, 2017 22 Nov'17

  CIO interview: David Southern, director of ICT, WWF UK

  In his 17 years in the IT department at the WWF, David Southern has seen many changes – and the advent of cloud computing is one of the biggest

• October 24, 2017 24 Oct'17

  Scottish Water extends ServiceNow following HR success

  Having pioneered optimising the joiners and leavers process, the IT service management team at Scottish Water can now show other areas of the business the benefits of ServiceNow

• September 27, 2017 27 Sep'17

  RHB Bank rolls out chatbot for loan applications

  The Malaysian lender hopes to improve the loan application experience and grow its personal loan business by 60% through a new chatbot

• August 29, 2017 29 Aug'17

  McDonald’s selects Capgemini to help it drive digital customer services

  Fast-food chain decides to outsource its digital developments globally to French IT services giant

• August 07, 2017 07 Aug'17

  TSG 1899 Hoffenheim gets 'faster in the head' with SAP analytics

  TSG 1899 Hoffenheim has been using SAP’s Hana database and applications to speed up players mentally, as well as using SAP Hybris to sell shirts

• July 25, 2017 25 Jul'17

  Unilever signs partnership deal with Accenture to drive sales for ‘digitally savvy’ consumers

  Unilever enters tech partnership with Accenture to help maintain consumer loyalty and drive sales

• July 25, 2017 25 Jul'17

  AA Ireland turns to predictive analytics in fraud crackdown

  Roadside assistance company invests in analytics software to fight fraud and introduce dynamic pricing after its split with the AA

• July 14, 2017 14 Jul'17

  How Formula 1 plans to digitise fan experience

  For a sport built on advanced technology, Formula 1 has lacked a truly digitally enabled fan experience – but that could be about to change

• June 22, 2017 22 Jun'17

  Oracle 2016-17 results: cloud revenue up 60%, overall growth 2%

  Oracle’s full-year and fourth quarter results for fiscal year 2016-17 indicate 2% growth in overall revenue, with cloud representing 12% of total. Executives are once again bullish on cloud ERP growth prospects

• May 24, 2017 24 May'17

  SAP aligns with Saudi Arabia’s IT transformation agenda

  Global software giant SAP sees an opportunity for its wide portfolio in Saudi Arabia as the Middle Eastern country transforms

• May 16, 2017 16 May'17

  Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus

  Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience

• May 04, 2017 04 May'17

  CIO interview: Conal Furie, innovations director, Jardine Motors Group

  The motor trade is often seen as behind the times in technology, but a lot can be done to improve the customer experience with cutting-edge tech, says motor group’s head of innovations