News
Customer relationship management (CRM)
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January 08, 2018
08
Jan'18
IT Priorities 2018: ANZ ups ante on cloud services and software
Organisations in Australia and New Zealand are bullish on IT spending, particularly in cloud infrastructure services, cloud applications and all-flash storage arrays
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December 19, 2017
19
Dec'17
Top 10 enterprise IT in the Nordics stories in 2017
The Nordic region might be best known in IT circles for its startup communities – but it has much more to offer
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December 06, 2017
06
Dec'17
Mayor of London opens Bangalore office to strengthen links with Indian businesses
City of London’s office in India’s tech hub aims to promote Indian investment and IT jobs in UK capital
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November 22, 2017
22
Nov'17
CIO interview: David Southern, director of ICT, WWF UK
In his 17 years in the IT department at the WWF, David Southern has seen many changes – and the advent of cloud computing is one of the biggest
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October 24, 2017
24
Oct'17
Scottish Water extends ServiceNow following HR success
Having pioneered optimising the joiners and leavers process, the IT service management team at Scottish Water can now show other areas of the business the benefits of ServiceNow
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September 27, 2017
27
Sep'17
RHB Bank rolls out chatbot for loan applications
The Malaysian lender hopes to improve the loan application experience and grow its personal loan business by 60% through a new chatbot
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August 29, 2017
29
Aug'17
McDonald’s selects Capgemini to help it drive digital customer services
Fast-food chain decides to outsource its digital developments globally to French IT services giant
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August 07, 2017
07
Aug'17
TSG 1899 Hoffenheim gets 'faster in the head' with SAP analytics
TSG 1899 Hoffenheim has been using SAP’s Hana database and applications to speed up players mentally, as well as using SAP Hybris to sell shirts
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July 25, 2017
25
Jul'17
Unilever signs partnership deal with Accenture to drive sales for ‘digitally savvy’ consumers
Unilever enters tech partnership with Accenture to help maintain consumer loyalty and drive sales
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July 25, 2017
25
Jul'17
AA Ireland turns to predictive analytics in fraud crackdown
Roadside assistance company invests in analytics software to fight fraud and introduce dynamic pricing after its split with the AA
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July 14, 2017
14
Jul'17
How Formula 1 plans to digitise fan experience
For a sport built on advanced technology, Formula 1 has lacked a truly digitally enabled fan experience – but that could be about to change
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June 22, 2017
22
Jun'17
Oracle 2016-17 results: cloud revenue up 60%, overall growth 2%
Oracle’s full-year and fourth quarter results for fiscal year 2016-17 indicate 2% growth in overall revenue, with cloud representing 12% of total. Executives are once again bullish on cloud ERP growth prospects
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May 24, 2017
24
May'17
SAP aligns with Saudi Arabia’s IT transformation agenda
Global software giant SAP sees an opportunity for its wide portfolio in Saudi Arabia as the Middle Eastern country transforms
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May 16, 2017
16
May'17
Customer experience transformation at Macquarie bank brings legacy system retirement as a bonus
Australia’s Macquarie bank builds a data layer on top of legacy IT systems to transform customer experience
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May 04, 2017
04
May'17
CIO interview: Conal Furie, innovations director, Jardine Motors Group
The motor trade is often seen as behind the times in technology, but a lot can be done to improve the customer experience with cutting-edge tech, says motor group’s head of innovations
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April 27, 2017
27
Apr'17
Case study: Specsavers furthers digital transformation with single customer view
UK retailer Specsavers has been in the process of digital transformation for several years, and has now partnered with Fujitsu to eliminate disparate systems and create a single customer view
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April 19, 2017
19
Apr'17
How Dutch university quickly connected thousands of students to new learning management system
Dutch university TU Delft is replacing its legacy learning management system after 17 years
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March 14, 2017
14
Mar'17
Portakabin’s biggest-ever IT investment unifies CRM
Modular construction firm is moving to a single source of business information through cloud technology and services
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February 27, 2017
27
Feb'17
Santander bank to work with IBM developing mobile apps for staff
Santander bank wants to make its staff more productive through mobile apps, which it will create alongside IBM
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February 17, 2017
17
Feb'17
High Court rules for SAP, against Diageo in indirect licensing case
Judge rejects Diageo’s submission that SAP PI is a “gatekeeper” licence for gaining access to the SAP suite of applications and database
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February 13, 2017
13
Feb'17
Autodata turns to big data to predict vehicle failures
Vehicle data company sees 30% jump in revenue after moving to open source software and opening its data to garages, insurers and parts companies
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February 09, 2017
09
Feb'17
SAP connects S/4 Hana in the cloud with ‘intelligent’ ERP
SAP has announced an intensification of S/4 Hana cloud delivery, together with an infusion of its enterprise resource planning with artificial intelligence
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January 23, 2017
23
Jan'17
Singapore and Indonesia stand out for IT spend in Apac banking sector
Singapore is the top spender on IT for banking of all developed economies in the Apac region, while Indonesia has the fastest growth rate in IT spending
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January 17, 2017
17
Jan'17
Aldo uses Salesforce to drive ‘customer delight’
Luxury retailer is using Salesforce to drive engagement, a seamless experience and customer loyalty
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December 16, 2016
16
Dec'16
Amadeus turns to NoSQL to answer complex travel questions
Travel software and services company Amadeus has employed a NoSQL database technology to help travellers find answers to complex travel queries
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December 05, 2016
05
Dec'16
Top 10 ANZ enterprise IT stories of 2016
Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016
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November 25, 2016
25
Nov'16
Boots SAP centre of expertise helps take back control
Walgreens Boots Alliance has built an SAP centre of expertise to take back control of the strategic direction of its IT organisation from its previously outsourced structure
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November 16, 2016
16
Nov'16
UK almost bottom of OECD pile for ICT investment
The UK ranks low in terms of how much it invests in the ICT infrastructure as a proportion of GDP
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November 07, 2016
07
Nov'16
Oracle consummates acquisition of NetSuite, eyes $1bn cloud revenue
$9.3bn acquisition is in line with Oracle’s avowed move to cloud as a delivery mode for its business applications
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October 26, 2016
26
Oct'16
Botched IT migration cost Vodafone customers thousands
Ofcom imposes multimillion-pound fine on mobile operator after an investigation uncovered multiple failings arising from a problematic IT systems migration
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October 25, 2016
25
Oct'16
Virgin Atlantic finds community benefit with Salesforce
Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software
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October 06, 2016
06
Oct'16
Benioff follows Will.i.am on stage to promote Stem education as way out
Salesforce founder and CEO Marc Benioff endorses Will.i.am’s education drive for black youth and Bono’s anti-AIDS charity, (Red)
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October 03, 2016
03
Oct'16
Dutch government uses Microsoft Dynamics to improve recruitment
Government recruitment and career management of senior civil servants in the Netherlands has been improved through a Microsoft Dynamics implementation
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September 22, 2016
22
Sep'16
Pizza Hut Hong Kong rips up traditional CRM rule book
IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam
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September 15, 2016
15
Sep'16
Manchester City builds digital fan wall on Hana Cloud Platform
Football club has unveiled an interactive fan wall, built on SAP’s Hana Cloud Platform, to engage fans better
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September 14, 2016
14
Sep'16
Royal Shakespeare Company targets more groundlings with Progress
The Royal Shakespeare Company revamps its web site and gets its customer engagement act together with content management and digital marketing tools from Progress
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September 08, 2016
08
Sep'16
Insurance brokers count cost of lost business as SSP SaaS platform outage enters second week
SSP confirms to Computer Weekly it has no clear idea when all brokers will be able to continue doing business via its SaaS platform, two weeks on from Solihull datacentre power outage
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September 08, 2016
08
Sep'16
Bank IT spending to hit $241bn across four major global regions
IT spending across four major economic regions will increase by around 4% in 2016, but Europe is the least certain
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June 15, 2016
15
Jun'16
Salesforce gears up for e-commerce with Demandware deal
CRM and cloud platform software company Salesforce is set to acquire Demandware -- taking its cloud-commerce software offering with it
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May 27, 2016
27
May'16
Bristol Water outsources IT as business model transforms
Bristol Water outsources IT to Wipro to support it through a period of transformation to its operating model
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May 19, 2016
19
May'16
ING Turkey uses digital technology to improve services and grow customer base
Turkish bank uses business process management technology to offer financial services through 1,500 grocery stores, technology outlets and post offices
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April 29, 2016
29
Apr'16
Tech-savvy Asean populations shake up enterprise IT, says AIA CTO
A young, urban and tech-savvy population in the Asean region has forced enterprises to rethink their IT strategies
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March 16, 2016
16
Mar'16
Rolls-Royce cloud HR project will pay for itself in two years
HR IT director Mark Judd explains how engineering and aerospace firm swapped ageing ERP and spreadsheets for a company-wide core HR system
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March 16, 2016
16
Mar'16
Oracle Q3 2016: cloud revenue grows, US currency strength takes toll
SaaS and PaaS combined contributed $583m in third quarter, up 57% in US dollar terms, while IaaS was down 2% in dollars to $152m
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March 08, 2016
08
Mar'16
RWE chief executive points to SAP billing system as cause of npower losses
Npower has announced a radical restructuring plan, shedding 2,400 jobs on the back of losses of €137m. Its parent company’s CEO identified an SAP billing system as the source of the UK unit’s woes
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February 23, 2016
23
Feb'16
Outsourcer MSXI puts Microsoft cloud in driving seat
Business process outsourcer MSXI has replaced Salesforce with a Microsoft business applications stack to support its car dealership business
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February 17, 2016
17
Feb'16
Electronics supplier RS Components outsources business process systems in online push
Electronics manufacturer RS Components outsources its corporate software development to Atos in a bid to modernise its customer services
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February 10, 2016
10
Feb'16
Insurance giant RSA announces another outsourcing deal
Insurance company RSA has penned its second major outsourcing contract in a week as it extends a BPO contract with Accenture
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January 25, 2016
25
Jan'16
Twitter chief claims executive exodus voluntary
Twitter chief executive Jack Dorsey confirms CTO and COO are to take on additional responsibilities with the departure of four top executives
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January 20, 2016
20
Jan'16
Microsoft to donate $1bn worth of cloud computing resources
Microsoft's $1bn cloud computing donation is aimed at helping NGOs, academic research and developing countries