News
Customer relationship management (CRM)
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November 27, 2015
27
Nov'15
TUI develops apps to keep in touch with holidaymakers all year
Travel group plans to create mobile apps for holidaymakers to ask questions, book excursions and potentially plan their next trip
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November 23, 2015
23
Nov'15
SAP UK&I User Group Conference 2015: Newcastle University puts ERP on Hana
Newcastle University has put enterprise resource planning and data warehouse data on SAP’s Hana platform in a proof of concept project
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October 26, 2015
26
Oct'15
Yakult uses data analytics to boost growth in the Netherlands by 20%
Probiotics maker Yakult is using analytics and data visualisation tools to boost its sales in the Netherlands
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October 09, 2015
09
Oct'15
Silicon Valley startups pitch to solve next-generation business IT problems
We visit Silicon Valley to meet some of the emerging tech companies focusing on enterprise IT
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September 15, 2015
15
Sep'15
Almost 30% of retailers use facial recognition technology to track consumers in store
Retailers are using more technology in store to track customer behaviour, with the younger generation finding it useful for their shopping experience
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September 03, 2015
03
Sep'15
Al Rayan Bank finds business agility in cloud applications
Al Rayan Bank believes its investment in cloud applications gives it an edge in business agility
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July 08, 2015
08
Jul'15
BA opens up API on flight information
British Airways offers an open application programming interface (API) for flight information to encourage developers to create value-added travel applications
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July 07, 2015
07
Jul'15
Manchester City group joins forces with SAP to further global goals
The City Football Group, which includes Manchester City, has teamed up with SAP to further its global development goals
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June 30, 2015
30
Jun'15
Top suppliers as UK software and services market approaches £50bn
The top five software and IT services firms in the UK are Capita, HP, IBM, Capgemini and Accenture, according to the latest figures from TechMarketView
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June 19, 2015
19
Jun'15
Google eyes Tesco’s customer analytics arm Dunnhumby
Google is reported to have joined the scramble to buy Dunnhumby, the customer analytics unit behind Tesco’s Clubcard
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June 19, 2015
19
Jun'15
Legacy systems holding back 90% of businesses
Most businesses are being held back from making digital advances by their reliance on legacy applications
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June 17, 2015
17
Jun'15
Royal Bank of Scotland goes back to 1970s values with big data
RBS, once the world's largest bank, is using analytics technology to go back to the era of personal customer service
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May 29, 2015
29
May'15
CIO interview: Billie Laidlaw, RSPCA
RSPCA CIO Billie Laidlaw explains how the charity's cloud-first approach to IT procurement benefits the animals in its care
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May 06, 2015
06
May'15
CIO interview: Darrell Stein, vice-president of information systems at Reckitt Benckiser
Seven months after taking charge of IT at Reckitt Benckiser, Darrell Stein is pushing ahead with a strategy to increase digital revenues
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April 16, 2015
16
Apr'15
Pure e-commerce approach does not work for every retailer
Retailers can no longer be successful with an e-commerce approach alone, according to NYU professor of marketing Scott Galloway
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April 16, 2015
16
Apr'15
Retailers should think of consumers as “omni-customers”, says OVS Spa
Retailers should refocus their strategy to treat consumers as “omni-customers”, according to the director of e-commerce for Italian brand OVS Spa
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April 09, 2015
09
Apr'15
CIO interview: Fernando Birman, head of the digital office, Solvay
After years of IT work to support major M&A activity, global chemicals company Solvay is focusing on innovation to drive internal efficiency
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April 09, 2015
09
Apr'15
InfoVista buys Ipanema to boost application performance offer
Network management supplier InfoVista buys application and network performance firm Ipanema to realise software-defined WAN ambitions
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April 08, 2015
08
Apr'15
CIO interview: Bruna Pellicci, global head of IT, Ashurst
Global law firm Ashurst is rolling out a new IT strategy based on single platforms worldwide for its core business areas
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March 30, 2015
30
Mar'15
KPMG teams up with Microsoft to boost enterprise cloud adoption
Advisory firm to draw on Microsoft technologies to deliver cloud-based data analytics, and business transformation services to clients
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March 19, 2015
19
Mar'15
Holland & Barrett outsources data handling to ITC Infotech
IT services firm ITC Infotech manages customer data for health food business to help it glean business value from the information
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March 11, 2015
11
Mar'15
Microsoft Azure brings success for McDonald's Sweden
McDonald's Sweden's Microsoft Azure system is named best-in-class across the fast food organisation's global operation
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January 07, 2015
07
Jan'15
Case study: UniCredit uses Fico to apply prescriptive analytics to risk management
Italian bank UniCredit is using Fico software to apply prescriptive analytics to risk management
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December 19, 2014
19
Dec'14
CIO interview: Mark Maddocks, Cambridge University Press
Technology has prompted unprecedented innovation and transformation in the media sector – Cambridge University Press is no exception
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December 11, 2014
11
Dec'14
DECC publishes annual report on delayed smart meter scheme
The Department of Energy and Climate Change has published its annual report on the roll-out of smart electricity and gas meters
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December 11, 2014
11
Dec'14
Avaya brings contact centres to Google Chromebooks
Avaya and Google team up to streamline customer service agent workflows by enabling desktop contact centres on Chromebooks
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November 12, 2014
12
Nov'14
Amazon not the biggest threat to high street retailers
Competition from online-only traders does not pose the biggest threat to high street retailers, with cautious attitudes a bigger risk
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November 11, 2014
11
Nov'14
Qantas puts Oracle ERP in the cloud with Tata Consultancy Services
Airline Qantas signs IT outsourcing services firm TCS to upgrade its Oracle ERP platform and move it into the cloud
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October 10, 2014
10
Oct'14
Fear and loathing could hold back UK internet of things, says KPMG report
More than two-thirds of UK consumers fear growing number of interconnected devices make it too easy for things to go wrong
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September 30, 2014
30
Sep'14
Oracle OpenWorld 2014: Xerox aligns business and IT in streamlining applications
Xerox's IT division has been working with the business to standardise its HR management on a global basis
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September 15, 2014
15
Sep'14
Salesforce issues advice on avoiding Dyreza attack
Salesforce has issued a set of guidelines on tightening security after a number of its customers were targeted by the Dyreza email virus
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August 21, 2014
21
Aug'14
Load balancing supports Kent County Council's VDI project
Kent County Council picks Kemp Technologies load balancers to support a deployment of VMware Horizon View and Workspace across its estate
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August 19, 2014
19
Aug'14
Bayern Munich teams up with SAP to hit sporting and commercial goals
FC Bayern Munich and SAP today cemented a sports analytics and enterprise software partnership at the club’s Allianz Arena
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August 19, 2014
19
Aug'14
FT turns to cloud to manage advertising bookings
Business newspaper replaces 20-year-old ad-booking system with a cloud-based service
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June 24, 2014
24
Jun'14
Why customer service automation goes awry
Customer service automation brings speed and improved quality to the effort of serving consumers. If poorly managed, it can also do the opposite.
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June 16, 2014
16
Jun'14
Travel group Expedia aims to predict your holiday plans
Travel group Expedia is developing technology that will predict the needs of its customers before they call about their travel plans
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May 19, 2014
19
May'14
SAP certifies core business apps to run on Microsoft Azure
From June, users of SAP Business Suite software, Business All-In-One solution, SAP Mobile Platform, SAP Adaptive Server Enterprise and Hana platform will be able to run them on Azure
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March 14, 2014
14
Mar'14
Interview: Charles Phillips, CEO, Infor
Charles Phillips is at a critical point in his role at Infor. Over the past three years as CEO he has invested heavily in overhauling the company's enterprise software
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February 25, 2014
25
Feb'14
Flexibility and integration drove NatWest Microsoft Dynamics migration
NatWest Business Banking selected Microsoft Dynamics CRM when it realised it needed full CRM capability
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February 07, 2014
07
Feb'14
Met Police releases ‘Total Technology’ IT strategy
The Metropolitan Police Service has released a three to four-year plan on how to transform the use of technology in the organisation
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February 04, 2014
04
Feb'14
Satya Nadella replaces Steve Ballmer as Microsoft CEO
Microsoft has named Satya Nadella as CEO almost six months after former incumbent Steve Ballmer announced his retirement
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January 28, 2014
28
Jan'14
BBC failed to get "sufficient grip” over failed DMI project, says NAO
The National Audit Office has slammed the BBC over its failed Digital Media Initiative (DMI), project saying the broadcaster was “too optimistic” and the BBC executive “did not have sufficient grip of the programme"
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December 05, 2013
05
Dec'13
700,000 benefit claimants miss out on Universal Credit deadline
The secretary for work and pensions has admitted the Universal Credit benefit scheme will miss its 2017 deadline
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November 21, 2013
21
Nov'13
Pegasystems CEO Alan Trefler plans his next move for the $500m software company
Alan Trefler discusses his plans for Pegasystems, the BPM and CRM specialist that has grown into a $500m a year company
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November 20, 2013
20
Nov'13
Case study: McGraw-Hill Education mobilises with Salesforce
The educational resources provider utilises Salesforce to develop a mobile app and get its sales reps selling more on campus
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September 26, 2013
26
Sep'13
Oracle OpenWorld 2013: Tesco takes a multi-channel approach to customer experience
Tesco has been using an array of Oracle technology, including its customer experience (CX) portfolio to turn the company in a multi-channel retailer
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July 15, 2013
15
Jul'13
Lower uptake of cloud, ICT limiting medium-sized enterprises' productivity: CEBR
Medium-sized enterprises in the UK lagging behind large businesses in terms of productivity, because of lower adoption of ICT and cloud
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June 11, 2013
11
Jun'13
Lloyds customer complaints plummet after automating manual processes
Lloyds is claiming dramatic improvements in the quality of its customer service after automating manual banking processes
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June 06, 2013
06
Jun'13
SAP buys e-commerce company Hybris to move into CRM market
SAP is moving into the CRM market with its purchase of Hybris, a Swiss customer relationship management (CRM) supplier
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June 06, 2013
06
Jun'13
Sports performance data analytics fuels Opta’s business expansion
Football performance data could play a role in clubs’ scouting efforts, and even in footballer market evaluation, according to OptaSports Data