News

Customer relationship management (CRM)

• April 27, 2017 27 Apr'17

  Case study: Specsavers furthers digital transformation with single customer view

  UK retailer Specsavers has been in the process of digital transformation for several years, and has now partnered with Fujitsu to eliminate disparate systems and create a single customer view

• April 19, 2017 19 Apr'17

  How Dutch university quickly connected thousands of students to new learning management system

  Dutch university TU Delft is replacing its legacy learning management system after 17 years

• March 14, 2017 14 Mar'17

  Portakabin’s biggest-ever IT investment unifies CRM

  Modular construction firm is moving to a single source of business information through cloud technology and services

• February 27, 2017 27 Feb'17

  Santander bank to work with IBM developing mobile apps for staff

  Santander bank wants to make its staff more productive through mobile apps, which it will create alongside IBM

• February 17, 2017 17 Feb'17

  High Court rules for SAP, against Diageo in indirect licensing case

  Judge rejects Diageo’s submission that SAP PI is a “gatekeeper” licence for gaining access to the SAP suite of applications and database

• February 13, 2017 13 Feb'17

  Autodata turns to big data to predict vehicle failures

  Vehicle data company sees 30% jump in revenue after moving to open source software and opening its data to garages, insurers and parts companies

• February 09, 2017 09 Feb'17

  SAP connects S/4 Hana in the cloud with ‘intelligent’ ERP

  SAP has announced an intensification of S/4 Hana cloud delivery, together with an infusion of its enterprise resource planning with artificial intelligence

• January 23, 2017 23 Jan'17

  Singapore and Indonesia stand out for IT spend in Apac banking sector

  Singapore is the top spender on IT for banking of all developed economies in the Apac region, while Indonesia has the fastest growth rate in IT spending

• January 17, 2017 17 Jan'17

  Aldo uses Salesforce to drive ‘customer delight’

  Luxury retailer is using Salesforce to drive engagement, a seamless experience and customer loyalty

• December 16, 2016 16 Dec'16

  Amadeus turns to NoSQL to answer complex travel questions

  Travel software and services company Amadeus has employed a NoSQL database technology to help travellers find answers to complex travel queries

• December 05, 2016 05 Dec'16

  Top 10 ANZ enterprise IT stories of 2016

  Here is a rundown of Computer Weekly’s most popular ANZ enterprise IT articles for 2016

• November 25, 2016 25 Nov'16

  Boots SAP centre of expertise helps take back control

  Walgreens Boots Alliance has built an SAP centre of expertise to take back control of the strategic direction of its IT organisation from its previously outsourced structure

• November 16, 2016 16 Nov'16

  UK almost bottom of OECD pile for ICT investment

  The UK ranks low in terms of how much it invests in the ICT infrastructure as a proportion of GDP

• November 07, 2016 07 Nov'16

  Oracle consummates acquisition of NetSuite, eyes $1bn cloud revenue

  $9.3bn acquisition is in line with Oracle’s avowed move to cloud as a delivery mode for its business applications

• October 26, 2016 26 Oct'16

  Botched IT migration cost Vodafone customers thousands

  Ofcom imposes multimillion-pound fine on mobile operator after an investigation uncovered multiple failings arising from a problematic IT systems migration

• October 25, 2016 25 Oct'16

  Virgin Atlantic finds community benefit with Salesforce

  Airline’s business-to-business and cargo divisions have found Salesforce CRM to offer a “family feel” beyond the software

• October 06, 2016 06 Oct'16

  Benioff follows Will.i.am on stage to promote Stem education as way out

  Salesforce founder and CEO Marc Benioff endorses Will.i.am’s education drive for black youth and Bono’s anti-AIDS charity, (Red)

• October 03, 2016 03 Oct'16

  Dutch government uses Microsoft Dynamics to improve recruitment

  Government recruitment and career management of senior civil servants in the Netherlands has been improved through a Microsoft Dynamics implementation

• September 22, 2016 22 Sep'16

  Pizza Hut Hong Kong rips up traditional CRM rule book

  IT director of parent company Jardine Restaurant Group has transformed the way Pizza Hut interacts with customers in Hong Kong and plans the same in Myanmar and Vietnam

• September 15, 2016 15 Sep'16

  Manchester City builds digital fan wall on Hana Cloud Platform

  Football club has unveiled an interactive fan wall, built on SAP’s Hana Cloud Platform, to engage fans better

• September 14, 2016 14 Sep'16

  Royal Shakespeare Company targets more groundlings with Progress

  The Royal Shakespeare Company revamps its web site and gets its customer engagement act together with content management and digital marketing tools from Progress

• September 08, 2016 08 Sep'16

  Insurance brokers count cost of lost business as SSP SaaS platform outage enters second week

  SSP confirms to Computer Weekly it has no clear idea when all brokers will be able to continue doing business via its SaaS platform, two weeks on from Solihull datacentre power outage

• September 08, 2016 08 Sep'16

  Bank IT spending to hit $241bn across four major global regions

  IT spending across four major economic regions will increase by around 4% in 2016, but Europe is the least certain

• June 15, 2016 15 Jun'16

  Salesforce gears up for e-commerce with Demandware deal

  CRM and cloud platform software company Salesforce is set to acquire Demandware -- taking its cloud-commerce software offering with it

• May 27, 2016 27 May'16

  Bristol Water outsources IT as business model transforms

  Bristol Water outsources IT to Wipro to support it through a period of transformation to its operating model

• May 19, 2016 19 May'16

  ING Turkey uses digital technology to improve services and grow customer base

  Turkish bank uses business process management technology to offer financial services through 1,500 grocery stores, technology outlets and post offices

• April 29, 2016 29 Apr'16

  Tech-savvy Asean populations shake up enterprise IT, says AIA CTO

  A young, urban and tech-savvy population in the Asean region has forced enterprises to rethink their IT strategies

• March 16, 2016 16 Mar'16

  Rolls-Royce cloud HR project will pay for itself in two years

  HR IT director Mark Judd explains how engineering and aerospace firm swapped ageing ERP and spreadsheets for a company-wide core HR system

• March 16, 2016 16 Mar'16

  Oracle Q3 2016: cloud revenue grows, US currency strength takes toll

  SaaS and PaaS combined contributed $583m in third quarter, up 57% in US dollar terms, while IaaS was down 2% in dollars to $152m

• March 08, 2016 08 Mar'16

  RWE chief executive points to SAP billing system as cause of npower losses

  Npower has announced a radical restructuring plan, shedding 2,400 jobs on the back of losses of €137m. Its parent company’s CEO identified an SAP billing system as the source of the UK unit’s woes

• February 23, 2016 23 Feb'16

  Outsourcer MSXI puts Microsoft cloud in driving seat

  Business process outsourcer MSXI has replaced Salesforce with a Microsoft business applications stack to support its car dealership business

• February 17, 2016 17 Feb'16

  Electronics supplier RS Components outsources business process systems in online push

  Electronics manufacturer RS Components outsources its corporate software development to Atos in a bid to modernise its customer services

• February 10, 2016 10 Feb'16

  Insurance giant RSA announces another outsourcing deal

  Insurance company RSA has penned its second major outsourcing contract in a week as it extends a BPO contract with Accenture

• January 25, 2016 25 Jan'16

  Twitter chief claims executive exodus voluntary

  Twitter chief executive Jack Dorsey confirms CTO and COO are to take on additional responsibilities with the departure of four top executives

• January 20, 2016 20 Jan'16

  Microsoft to donate $1bn worth of cloud computing resources

  Microsoft's $1bn cloud computing donation is aimed at helping NGOs, academic research and developing countries

• November 27, 2015 27 Nov'15

  TUI develops apps to keep in touch with holidaymakers all year

  Travel group plans to create mobile apps for holidaymakers to ask questions, book excursions and potentially plan their next trip

• November 23, 2015 23 Nov'15

  SAP UK&I User Group Conference 2015: Newcastle University puts ERP on Hana

  Newcastle University has put enterprise resource planning and data warehouse data on SAP’s Hana platform in a proof of concept project

• October 26, 2015 26 Oct'15

  Yakult uses data analytics to boost growth in the Netherlands by 20%

  Probiotics maker Yakult is using analytics and data visualisation tools to boost its sales in the Netherlands

• October 09, 2015 09 Oct'15

  Silicon Valley startups pitch to solve next-generation business IT problems

  We visit Silicon Valley to meet some of the emerging tech companies focusing on enterprise IT

• September 15, 2015 15 Sep'15

  Almost 30% of retailers use facial recognition technology to track consumers in store

  Retailers are using more technology in store to track customer behaviour, with the younger generation finding it useful for their shopping experience

• September 03, 2015 03 Sep'15

  Al Rayan Bank finds business agility in cloud applications

  Al Rayan Bank believes its investment in cloud applications gives it an edge in business agility

• July 08, 2015 08 Jul'15

  BA opens up API on flight information

  British Airways offers an open application programming interface (API) for flight information to encourage developers to create value-added travel applications

• July 07, 2015 07 Jul'15

  Manchester City group joins forces with SAP to further global goals

  The City Football Group, which includes Manchester City, has teamed up with SAP to further its global development goals

• June 30, 2015 30 Jun'15

  Top suppliers as UK software and services market approaches £50bn

  The top five software and IT services firms in the UK are Capita, HP, IBM, Capgemini and Accenture, according to the latest figures from TechMarketView

• June 19, 2015 19 Jun'15

  Google eyes Tesco’s customer analytics arm Dunnhumby

  Google is reported to have joined the scramble to buy Dunnhumby, the customer analytics unit behind Tesco’s Clubcard

• June 19, 2015 19 Jun'15

  Legacy systems holding back 90% of businesses

  Most businesses are being held back from making digital advances by their reliance on legacy applications

• June 17, 2015 17 Jun'15

  Royal Bank of Scotland goes back to 1970s values with big data

  RBS, once the world's largest bank, is using analytics technology to go back to the era of personal customer service

• May 29, 2015 29 May'15

  CIO interview: Billie Laidlaw, RSPCA

  RSPCA CIO Billie Laidlaw explains how the charity's cloud-first approach to IT procurement benefits the animals in its care

• May 06, 2015 06 May'15

  CIO interview: Darrell Stein, vice-president of information systems at Reckitt Benckiser

  Seven months after taking charge of IT at Reckitt Benckiser, Darrell Stein is pushing ahead with a strategy to increase digital revenues

• April 16, 2015 16 Apr'15

  Pure e-commerce approach does not work for every retailer

  Retailers can no longer be successful with an e-commerce approach alone, according to NYU professor of marketing Scott Galloway