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Telecoms sector set to hire thousands to improve service quality

Telcos seeking to improve their service quality will drive hiring during 2016, says recruitment firm ManpowerGroup

Employment prospects for people in the telecoms sector are set to improve again during 2016, according to recruitment firm ManpowerGroup’s latest Employment Outlook survey.

The report revealed the jobs outlook for telecoms employers was up 16% moving into the first quarter of 2016, up 13 points on the first quarter of 2015 and up 11 points on the final quarter of 2015.

Manpower’s operations director, Tobias Mills, said that service quality would be top of the agenda, as the new year often prompts consumers to buy products or switch providers.

“With little between competitor prices, customers want to know they’re going to be looked after,” he said.

However, the focus on customer service and the battle to be perceived as effective in the eyes of consumer was only one part of the story, said Mills.

With virtually every business in the country essentially reliant on connectivity, and demand growing for superfast and ultrafast speeds from householders, infrastructure investment would generate significant demand for telecoms and network engineers, according to Mills.

Virgin Media, for instance, will be rolling out their 200Mbps product well into the second quarter of 2015, while BT Openreach continues to support the government’s commitment to extend broadband coverage across the UK,” said Mills.

“These network improvements are vital to meet growing consumer demand for streamed content after a rise in subscription packages and TV boxes, including Apple TV and Amazon Fire’s 4K offering.”

Overall, Manpower’s seasonally adjusted net employment outlook jumped two percentage points as more firms prepare to ramp up their recruitment in early 2016.

Besides telecoms and networking, the report found cyber security businesses were also active, with recent high-profile breaches prompting a record number of requests for people with security expertise across the UK.

However, prospects were not entirely rosy, with the introduction of the National Living Wage from April 2016 set to cause disruption in the UK jobs market – although this would be less likely to effect the relatively well-paid IT sector.

More concerning, according to Manpower UK managing director Mark Cahill, was “looming uncertainty over the timing and outcome of Britain’s EU referendum”.

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