Quad-play operators to drive telecoms recruitment, says Manpower

Recruitment is slowing slightly in telecoms sector, but competition will rise in the new year, according to ManpowerGroup

The telecoms sector will end 2014 with a small decline in hiring intentions as businesses take stock and prepare for the coming year, but competition for jobs will rise in the new year, according to a report from recruitment consultancy ManpowerGroup.

The telecoms sector jobs outlook has dropped one point to +4% following a quarter that has seen demand driven chiefly from the retail comms sector, with mobile network operators (MNOs) and chains alike hiring heavily for their high street stores.

Manpower operations director Tobias Mills said a slight cooling off in telecoms hiring was no real surprise around Christmas, and predicted that increased competition for talent would see it bounce back in early 2015.

“We expect to see increased competition between the quad-play [broadband, voice, video and mobile] operators, largely driven by new products coming online from the likes of Vodafone and BT,” said Mills.

“This will result in sustained demand for more customer service and sales roles as the operators look to cross-sell broadband, mobile, TV and phone products across their current customer base, as well as attracting new customers.”

Mills added that MNOs, internet service providers (ISPs) and phone companies will also be looking to fill more customer service roles as businesses become more focused on their Net Promoter Scores.

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“Anyone who has dealt with their mobile phone operator, broadband or TV provider recently will have noticed an increase in post-service text messages seeking feedback on the service received. This is part of a surge in demand for big data and the people who can handle and analyse this information,” he said.

Whereas such work was previously undertaken by large third-party outsourcing firms, providers are now migrating these facilities back in-house, Manpower found.

More widely, the national picture for recruitment in early 2015 remains positive, following a year in which the UK saw the highest level of job creation since the early 1970s.

Manpower’s Seasonally Adjusted Net Employment indicator suggested that 2015 will get off to an even stronger start, with enterprises leading the job creation charge.

With an outlook of +21%, said Manpower, more of the UK’s largest companies will be hiring than at any point since 2005, pointing to renewed confidence in the market.

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