According to Matthew Ball, analyst, Canalys, UC can potentially save SMBs businesses significant costs and dramatically raise their productivity. "These are benefits every small business needs at any stage of its life, but they are particularly critical during the challenging economic times in which companies are operating today," Ball said. "Having access to affordable, business-critical solutions are an extremely valuable proposition for small businesses."
In the report,Canalys highlighted that UC call control lines provide PBX functionality and that the total market for the sub-100 lines segment (small businesses) in 2007 was 18.4 million lines. Europe accounted for 60% of lines with
Commenting on the report, Avaya’s Geoffrey Baird, vice president and general manager, Appliances,