Where can I move from sales support ?
I have been working for an IT firm for two years and enjoy working with technology. I understand and sell IT (hardware and software, from mice to servers). I manage project roll-outs to customers and get involved in almost every aspect of the sale and implementation.
My role is sales support, and I do not feel the title justifies the work. I am interested to know what other roles might suit me and what skills and certifications I would need.
Your skills would suit project management
It sounds like project management might suit your aspirations, and the skills base you have built up.
IT is a wide area, and to reflect the growth in project work that is now in the market place, more defined positions are available, which play to the strengths of individuals who have a project focus in the way they work. I would suggest you look at gaining a certification in Prince 2, which is a recognised project management methodology. This will give your CV credibility, and will allow you to work across hardware, software and general project management.
You may want to look at project management roles within the professional services arm of a software or hardware company. If you are in a "billable" role, it is likely you will receive some kind of bonus-related incentive, per quarter or per assignment. I think a role like this would fulfil your financial and career aspirations in the short to medium term. Project management is the most buoyant area of IT right now, and will grow over the next 18 to 24 months.
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